Job Description

Job Overview:

We are looking for a dynamic professional who can manage both Tally technical support and inbound digital sales. The ideal candidate should be skilled in handling customer queries, resolving Tally-related issues, and converting leads from online platforms--without any field travel.

Key Responsibilities:

1. Tally Technical Support:

Provide support for Tally Prime installations, activation, configuration, and data migration. Assist customers with accounting, GST, E-way Bill, inventory, and basic TDL-based customization. Troubleshoot technical errors, data-related issues, and software compatibility problems. Support integration of Tally with third-party applications as needed. Educate users on best practices and help them utilize new features effectively. Track and document customer issues, resolutions, and follow-ups using CRM tools. Coordinate with the development/customization team for client-specific requirements.

2. Inbound Digital Sales (No Field Sales):

Respond promptly to inbound leads from website, email, WhatsApp, social media, and digital ads. Understand customer needs and recommend the right Tally software edition or services. Conduct online product demos tailored to business needs. Manage pricing discussions, proposal sharing, and closing of deals. Follow up with inquiries to ensure conversion and customer onboarding. Support marketing teams in improving lead quality and conversion rate.

Additional Responsibilities:

Maintain a structured lead pipeline using CRM and ensure timely follow-ups. Stay updated on Tally product updates, new features, and market trends. Provide feedback to the product and marketing teams based on customer inputs. Assist in renewal management, cross-selling add-on services, and upselling premium features. Occasionally support internal training and documentation efforts.

Key Skills & Competencies:

Technical Expertise

: Strong hands-on knowledge of Tally Prime.

Customer Handling

: Confident in handling customer queries via phone, email, and chat.

Sales Acumen

: Ability to identify needs, recommend solutions, and close deals digitally.

Communication

: Clear verbal and written communication in English and regional languages.

CRM Proficiency

: Experience in using CRM systems to manage leads and service tickets.

Problem-Solving

: Analytical mind-set to troubleshoot and resolve software-related issues.

Time Management

: Ability to handle multiple queries and tasks efficiently.

Preferred Qualifications:

B.Com/BBA/Any Graduate with experience in accounting software or ERP support. Minimum 1 year of experience in technical support or software sales. Certification in Tally (preferred but not mandatory). Exposure to digital marketing basics like WhatsApp Business, email automation, and SEO tools.
Job Type: Full-time

Pay: ?11,199.31 - ?25,000.00 per month

Shift:

Day shift
Work Location: In person