Job Description

About the Role

At

Soft-Tech Computers Pvt Ltd

, a certified Tally Partner and IT solutions provider, we're looking for a

Tally Support Executive

who loves solving problems, enjoys client interaction, and can make accounting software feel effortless for our customers.

In this role, you'll be the go-to person for our clients when it comes to

Tally Prime

and allied products. From handling installations and upgrades to resolving day-to-day queries and training users--you'll ensure that our clients get the most out of their Tally solutions. Think of yourself as the bridge between clients and smooth business operations.

What You'll Do

Provide

functional and technical support

for Tally Prime users. Handle

installation, activation, licensing, upgrades, and troubleshooting

. Resolve accounting and compliance-related queries (GST, TDS, TCS, MSME regulations, etc.). Conduct

training sessions, webinars, and seminars

to help users adopt Tally effectively. Ensure timely responses and closure of customer tickets. Maintain clear documentation of support cases and resolutions. Collaborate with Tally development/customization teams when needed.

What We're Looking For

Must Have:

Graduate in

Commerce, Accounting, Finance, IT, or related field

. 1-3 years of experience in

Tally/ERP support or IT helpdesk

. Hands-on experience with

Tally Prime

(installation, troubleshooting, data migration, user support). Strong knowledge of: Trial Balance / Balance Sheet / Profit & Loss GST, TDS, TCS concepts Bank Reconciliation MSME Regulations Excellent problem-solving, analytical, and client communication skills. Ability to support clients via phone, email, and onsite visits.

Good to Have:

Tally certification

or diploma in ERP support/IT systems. Experience in handling

Tally customization

and familiarity with

TDL (Tally Definition Language)

. Knowledge of

SQL databases

and data backup/restoration. Exposure to ERP support for SMEs/MSMEs. Awareness of business process differences (Trading, Manufacturing, Export, Import, Forex, Local transactions). Knowledge of

Connected Solutions in TP 6.x

. Prior experience in

training end-users

.

Why Join Us?

Be part of a growing IT solutions company and a top rated certified Tally Partner. Work closely with MSMEs to Coporates, helping them simplify their operations. Learn, grow, and enhance your expertise in both

functional and technical aspects of Tally

. Get opportunities to

conduct training, webinars, and client sessions

, building your professional presence.
Job Type: Full-time

Pay: ₹192,000.00 - ₹300,000.00 per year

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Leave encashment Paid sick time Paid time off
Application Question(s):

Do you have 1-3 years of hands-on experience in Tally Prime (installation, troubleshooting, data migration, user support)? What is your educational qualification (Commerce, Accounting, Finance, IT, or related field)? How comfortable are you with accounting concepts such as Trial Balance, Balance Sheet, Profit & Loss, GST, TDS, TCS, Bank Reconciliation, and MSME Regulations? Have you ever conducted Tally training sessions or user education (online/offline)? If yes, please share your experience. Do you have experience working with SMEs/MSMEs and supporting their accounting/ERP processes? Are you comfortable with client support across different channels (phone, email, onsite visits) and willing to travel locally when required?
Education:

Secondary(10th Pass) (Preferred)
Willingness to travel:

50% (Preferred)
Work Location: In person

Speak with the employer

+91 9324504175