Job Description

Role Overview: The Assistant Manager - Assurance will oversee and strengthen all insurance-related activities across the company's mining operations. This role ensures accurate coverage, timely renewals, effective claims management, and strong compliance by auditing processes, assessing risks, and coordinating with insurers, brokers, and internal stakeholders. The incumbent will manage multi-line insurance portfolios including equipment, property, liability, health, and life insurance.
Key Responsibilities:
Insurance Portfolio Management
? Manage end-to-end insurance coverage for mining equipment, vehicles, property, workmen compensation, group health, group life, and liability policies.
? Ensure adequate coverage levels, timely renewals, endorsements, and accurate documentation.
? Review existing insurance structures and recommend improvements to optimise cost and coverage.
Claims Assurance & Settlement
? Lead and monitor claims across machinery breakdown, equipment damage, site incidents, property loss, health, and life insurance.
? Validate claims documents, surveyor reports, repair estimates, and compliance with policy terms.
? Coordinate with insurers, TPAs, brokers, workshops, and internal teams to ensure quicker and favourable settlements.
? Track claim ageing, identify delays, and drive closure within defined SLAs.
Audit & Process Assurance
? Conduct periodic internal audits of insurance processes--policy issuance, endorsements, documentation, claims handling.
? Identify process deviations, gaps, and risks; implement corrective and preventive measures.
? Standardise insurance procedures across sites and functions for accuracy and compliance.
Risk Assessment & Compliance
? Assess operational risk exposures at mine sites and recommend appropriate insurance solutions.
? Ensure compliance with internal SOPs, statutory requirements, and audit observations.
? Work closely with operations, HSE, HR, and finance teams to validate risk parameters and insurance needs.
Stakeholder Management
? Act as the primary liaison with insurers, brokers, surveyors, TPAs, and service providers.
? Support internal teams by resolving escalated insurance and claim issues.
? Provide guidance to site teams on documentation, incident reporting, and insurance queries.
Qualifications & Experience:
? Graduate/MBA with 5-10 years of experience in insurance broking or multi-line insurance operations.
? Strong exposure to equipment, health, life, and liability insurance.
? Experience managing high-value or complex claims, preferably within industrial or heavy equipment sectors.
? Knowledge of insurance documentation, surveyor coordination, and policy negotiation.
Skills Required:
? Strong analytical and documentation skills
? Good understanding of insurance products and claims processes
? Ability to coordinate across multiple stakeholders
? Process-oriented with an eye for compliance and accuracy
? Strong negotiation and communication skills
? Ability to work with cross-functional teams and site personnel

Skills Required