Job Description

• Organize knowledge sharing sessions both within the team and cross teams.
• Collaborate with client team to understand process challenges, flows, etc.
• Works with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.).
• Develop process excellence in HR Operational activities (e.g. Manage candidate information, create requisitions, candidate screening, interview scheduling, offer management, reporting, etc).
• Provide clarification of Talent Acquisition policies and procedures across teams.
• Monitors progress toward reaching commitment thresholds and provides status reporting to core project management team.
• Creates & update all required process documentation (process maps and procedures) within agreed timeframes on the defined support tool.
• Maintains collaborative relationships with vendors and internal stakeholders.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
• Continually seek out ways to improve Client satisfaction.
• Build the positive and supportive team culture and help team to improve efficiency.
• Contribute to team \xe2\x80\x9cBusiness As Usual\xe2\x80\x9d activities such as hiring, process improvement, service standardization, etc.
• Develop, mentor, and coach junior members.
• Handle client communication and reporting.

Primary Skills

• Demonstrate expertise in leading and managing both internal and external clients.
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.

Secondary Skills

• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills.