Job Description

Job Summary:

We are looking for empathetic and target-driven telecallers to join our patient engagement team. You will play a vital role in converting leads into walk-ins, collecting feedback post-OPD and post-surgery, and following up with patients who dropped off after initial consultations.

Key Responsibilities:

Make outbound calls to leads and guide them toward booking consultations or walk-ins Follow up on post-OPD and post-surgery patients to collect feedback and ensure satisfaction Call and convert patients who dropped off after OPD but did not proceed with treatment/surgery Maintain accurate records of calls, status updates, and patient interactions Coordinate with front office and clinical teams for real-time appointment tracking Share information about services, pricing, and promotions when needed Meet daily/weekly conversion and engagement targets

Requirements:

Minimum 1 year of experience in telecalling/customer service, preferably in healthcare, diagnostics, or clinics Excellent communication skills in Telugu and English Strong listening and persuasion skills Basic computer proficiency (CRM/Excel experience is a plus)
Empathetic and patient-centric attitude

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per year

Benefits:

Provident Fund
Work Location: In person