Job Description

uses the telephone to communicate with customers or potential customers to promote products or services, generate leads, provide customer support, or gather market research. They act as the voice of a company, building relationships and driving sales or providing assistance over the phone

Key Responsibilities of a Telecaller:

Outbound Calling:

Making calls to potential customers to introduce products or services, explain their features and benefits, and encourage them to make a purchase or schedule a meeting.

Inbound Handling:

Answering incoming calls from customers, addressing their inquiries, resolving complaints, and providing necessary support.

Lead Generation:

Identifying and qualifying potential customers for sales teams, gathering information, and following up with leads to convert them into sales.

Sales and Persuasion:

Persuading customers to make purchases, promoting special offers, and closing deals through effective communication and negotiation.

Customer Relationship Management:

Building and maintaining positive relationships with customers by providing excellent service, resolving issues, and ensuring satisfaction.

Record Keeping:

Maintaining accurate records of all customer interactions, including call details, feedback, and sales data in the CRM system.

Product Knowledge:

Having a thorough understanding of the products or services being offered to effectively communicate their value to customers.

Meeting Sales Targets:

Working towards achieving individual and team sales targets and contributing to the overall success of the company.

Essential Skills for a Telecaller:

Excellent Communication Skills:

Ability to clearly and effectively communicate with customers, both verbally and in writing.

Persuasion and Negotiation:

Convincing customers to take action while addressing their concerns and objections.

Active Listening:

Paying close attention to customer needs and tailoring communication accordingly.

Customer Service Orientation:

Providing exceptional customer service and building rapport with customers.

Problem-Solving:

Identifying and resolving customer issues efficiently and effectively.
Computer Skills: Basic computer skills, including data entry and using CRM software.

Time Management:

Prioritizing tasks, managing a high volume of calls, and meeting deadlines.

In essence, a Telecaller is a crucial link between a company and its customers, playing a vital role in sales, customer service, and overall business growth.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person