Job Description

Position Overview:

As a Telecaller within the Sales Team at YESTE Migration & Education Consulting, you will play a crucial role in lead management and client engagement. You will be responsible for reaching out to potential clients, qualifying leads, nurturing relationships through regular follow-up calls, and supporting the Sales Executives in converting inquiries into successful clients.

Key Responsibilities:

Lead Engagement & Qualification:

Contact prospective clients generated from various channels (social media, referrals, website inquiries, marketing campaigns, etc.). Qualify leads by understanding their requirements and assessing their potential for conversion. Identify and highlight positive leads for Sales Executives to pursue further.

Follow-up & Lead Nurturing:

Make timely follow-up calls to prospective clients who have shown interest but not yet engaged. Reconnect with untouched leads and maintain engagement to create fresh opportunities. Record all interactions, feedback, and progress in the CRM system.

Sales Support:

Transfer qualified leads to Sales Executives for consultations and closing. Provide accurate information about services, processes, and timelines at the initial stage of client contact. Maintain communication with clients until they are handed over to Sales Executives.

Customer Relationship Management:

Build rapport with prospective clients through professional and empathetic communication. Handle client queries or concerns politely and escalate when required. Ensure client satisfaction and smooth handover of leads to the Sales Team.

Reporting & Coordination:

Update and maintain daily call logs and lead status reports. Share timely updates with Sales Executives and Team Leads. Participate in team discussions to improve call strategies and lead conversion approaches.

Qualifications:

Bachelor's degree or diploma in any field (preferred but not mandatory). 0 - 1 year of experience in telecalling, lead generation, customer service, or sales support. Strong verbal communication skills in English and Malayalam (knowledge of Hindi is an added advantage). Familiarity with CRM tools or call-tracking systems is desirable.

Skills:

Excellent communication and interpersonal skills. Persuasive and confident phone manner. Active listening and problem-solving ability. Strong time management and organizational skills. Target-driven and results-oriented mindset.

Personal Attributes:

Positive attitude and willingness to take initiative. Patience and resilience in handling rejections. Team player with a collaborative approach. Professional, courteous, and client-focused.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person