Job Description

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Total Experience:

3+ years


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Job Skills:

Hardware

: Cisco/Juniper/ Arista

Networking:

TCP/IP, IP addressing, subnetting, routing protocols (

OSPF, BGP

, EIGRP).

Network security:

firewalls, VPNs, IPS/IDS systems, access control lists (ACLs)


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Responsibilities:

A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includes:



Networking Fundamentals: Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures.



Routing and Switching: Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols (

OSPF, BGP, ISIS

), VLANs, STP, and routing policies.



Network Security: Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices.



Network Monitoring and Management: Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques. VRF, Routing instances, BFD, VXLAN, Data Center Fabric- Leaf and spine concepts



Troubleshooting Skills: Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively.



Hardware Knowledge: Familiarity with networking hardware from various vendors (

Cisco, Juniper, Airsta, etc.

), including routers, switches, firewalls, and load balancers.



Communication Skills: Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions.



Documentation: Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing.



Continuous Learning: Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications.



User-level knowledge: Jira ticketing, Slack usage and Splunk.



Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure.



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Note:

Notice period:

Immediate to 15 days

work mode:

work from office

12 hours shift

(4days working and 3days week off)

24/7 support

rotational shift

(every 3 months)