Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
KEY RESPONSIBILITIES & WORK OUTCOMES:
System Ownership & Configuration:

• Manage and continually optimize the recruiting lifecycle, including sourcing, screening, interviewing, and onboarding candidates.
• Serve as the functional owner of the Avature ATS, including system enhancements and support.
• Partner with Delta Enterprise HR and IT to manage upgrades, testing, releases, and security audits.
• Translate business needs into system improvements, automation, and recruiter-friendly workflows.

TA Reporting & Insight:

• Support design and enhancement of real-time dashboards and reporting tools (that will be built and supported by an analytics team) for recruiter productivity, RPO performance, candidate funnel, time-to-fill, and hiring manager satisfaction.
• Establish data integrity checks and audit mechanisms.
• Provide weekly / monthly / quarterly reports and actionable insights to senior leadership and functional heads.

Process Excellence & Documentation:

• Define and maintain Standard Operating Procedures (SOPs) for end-to-end hiring, including for RPO, internal, and vendor-led processes.
• Own and update centralized TA documentation & artifacts including:
• Templates
• Interview Guides
• TA Playbooks (e.g., for hiring managers, panels, recruiters)
• Panel & Interview Logistics Framework
• Candidate Communication Templates

Training & Enablement:

• Partner with DTH Learning team to create & roll out panel interviewer training and bias mitigation workshops, with tracking on completions and effectiveness.
• Develop a TA toolkit for hiring managers, with quick guides, training snippets, and FAQs.

Program Ownership:
Lead end-to-end execution of strategic hiring programs, including but not limited to Emerging Talent, Referral programs, Consulting, ensuring seamless coordination, stakeholder engagement, and operational excellence.
Innovation & Market Scanning:

• Continuously scan the market for best-in-class TA tech, enablement practices, and process efficiencies.
• Pilot and implement new tooling and workflows to support scalability as DTH grows.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelor's degree in related fields.
• 15+ years of progressive experience in Talent Acquisition operations, programs, or enablement.
• Strong experience owning and configuring ATS platforms (e.g., Avature, Greenhouse, Workday, SuccessFactors).
• Excellent analytical skills with experience building TA dashboards in tools like Power BI, Tableau, or Excel-based models.
• Proven success leading cross-functional hiring initiatives and creating scalable recruitment frameworks.
• Exceptional documentation and process design skills.
• Strong communication skills and stakeholder management, from recruiters to senior leaders.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Experience in Global Capability Centers (GCCs) or technology hubs.
• Exposure to hiring across both tech and non-tech roles.
• Familiarity with internal mobility frameworks or early career hiring.
• Hands-on involvement in panel training or interview calibration programs.

Skills Required