T24 Application Support Lead | 9 To 12 Years | Bengaluru & Chennai

Year Bengaluru, Karnataka, India

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7+ years of experience in T24 Core Banking
4 to 6 years in an Application Support environment
Experience managing a large team
Responsible for availability of T24 core banking application services and application support team SLAs and KPIs
Manage incidents, service requests, problem analysis and resolution for application problems engaging vendors as required
Lead critical incident resolution and escalation and participate in major incident reviews

Primary Skills

Extensive technical and functional knowledge of Temenos T24 (Architecture, core modules and customization)
Proficiency in banking terminologies, concepts, and processes
Strong knowledge of business processes and technology landscape in banking
Improve application functionality and performance and provide suggestions for system and business improvement
Manage relationships with business users, IT stakeholders, vendors
Develop processes and procedures for application support
Delivery of management report on application support and system performance
Manage testing of disaster recovery plan
Conduct periodic review meetings with the team to track support status
Be a coach/mentor to the team members to develop their capability

Secondary Skills

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