Job Description

About the Role
The system support specialist is crucial in providing technical support, troubleshooting issues, and maintaining Salesforce systems and other Applications. Their expertise ensures that users can effectively utilize salesforce / other technology resources and overcome technical challenges in their day-to-day work. Their knowledge of Internal Systems enables Fievtran to leverage the platform's full potential to drive sales, marketing, and customer service effectiveness.
This is a full-time position based out of our Bangalore office. This role will require working on rotation shifts.
Technologies You\'ll Use

• Salesforce
• Lean Data
• SQL
• Apex

What You\'ll Do

• Working on Daily Incoming Issues and resolving them within the given SLA
• Work on the deep-level root cause analysis for Recurring Issues
• Proactiveness in identifying the process improvements & taking ownership of lower complex issues, and driving permanent resolution
• Working knowledge of business processes supported by our systems, building an understanding of cause-and-effect relationships, documentation, and Ownership of assigned task
• Perform day-to-day administration, handle issues, and troubleshoot our Internal Applications.
• Provide technical and functional support to internal users of Salesforce and other related applications.
• Log and track identified system problems through to resolution
• Test solutions that the other team members have built
• Provide immediate response to all issues and drive these issues to closure
• Provide on-call support for urgent and complex customer inquiries

Skills We're Looking For

• Excellent Communication Skills - Min. 3 years experience in Support
• Min. 3 years of Salesforce Technical Support Experience and Salesforce Admin Experience - Understands a typical role as admin, sales cloud
• Should be skilled in Identifying the area of automation and highlight to next level
• Should be skilled in tuning the basic SQL queries to fix Production issues
• Should be skilled in analyzing the automation scripts and a basic understanding of the System architecture
• Ability to work in a fast-paced, highly collaborative environment and function in global arenas
• Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
• "Immediate joiner" required

Optional Bonus Skills

• High-level understanding of CPQ
• LeanData experience
• Salesforce Admin certification
• Proficiency reading and troubleshooting code

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