Job Description

About the Role:

We are seeking a proactive and skilled IT professional to join our team as an IT Support Officer. This role reports directly to the Head of IT and Analytics and involves providing first-level technical support, maintaining IT systems, and ensuring smooth IT operations across the organisation.

Key Qualities:

Should be a proactive self-learner with the ability to research and troubleshoot issues independently before seeking assistance
Strong knowledge of the IT functions and systems support
Attention to detail and have a sense of urgency
Ability to work in a team enviroment but also work exclusively when required
Microsoft O365 Suite with Exchange, Azure Active Directory and Windows OS experience
Understanding of IT networks
Knowledge of End-Point protection software, phishing scams and cyber awareness programs
Ability to perform in a fast paced environment
Excellent communication skills
Experience in leading an IT team prefered
3+ years experience in a similar IT role

Primary Responsibilities:

First point of contact for M&P
Provide first-level technical support to users via phone, email, and in-person
Procurement of new hardware and software licencing when required and propose solutions with a focus on cost savings
Maintaining asset registers
Diagnose and resolve hardware, software, and network issues
Use of external knowledge base portals and ticketing systems used to assist in resolving requests or issues raised
Perform routine system updates, patches, and backups
Maintain records of reported incidents and resolutions
Onboarding and offboarding of staff for all IT and system-related platforms including security level access and 2FA
Software systems and hardware support including new installations
Systems training as part of onboarding and keeping the staff skills register up to date
Keep detailed records of IT issues, repairs, and updates, as well as create user manuals and guides for common IT tasks
Proactive maintenance and Incident Management
Reviewing existing IT processes and driving change in the business to improve existing processes and become more efficient
Keeping the IT areas clean, presentable, and a well organised repository of spare equipment
Job Types: Full-time, Permanent

Pay: From ?40,000.00 per month

Ability to commute/relocate:

Jalandhar, Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required)
Experience:

IT support: 3 years (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person