Job Description

Are you a fast learner who is fascinated by technology?

Are you excited about leading and mentoring a high performance team?

Join our IT Support team

We are responsible for providing 24*5 Support to IT Applications built on the latest tech stack. Most of it is consumed by internal business functions for supporting Akamai customers. We provide solution and collaborate with cross-functional teams and business units to deliver application support and services.

Partner with the best

You\'ll lead a support team and responsible for managing support and operations for cloud and on-prem apps. You\'ll be working with various stakeholders and internal teams to understand IT application requirements. You will deliver the support and operations in the most efficient way. You will work on technical challenges to troubleshoot issues, guide the team and deliver resolutions effectively.

As a Systems Support Engineer Senior II Lead, you will be responsible for:

• Leading Enterprise Operations team by providing technical mentorship, feedback and guidelines, and by organizing the work.
• Applying analytical skills and statistical insights to identify bottlenecks and challenges to drive improvements.
• Learning and gaining in depth experience on cloud platforms like Salesforce, Adobe Enterprise products, Marketing solutions etc.
• Working as a trusted support partner to resolve issues related to Enterprise Apps
• Understanding architecture & setting up processes; Owning the problem resolution and collaborating with internal teams
• Analyzing technical issues on on-prem and cloud applications while working closely with the Development team and vendor.

Do what you love

To be successful in this role you will:

• Have 8+ years of experience and a bachelor\'s degree in computer science/Engineering or relevant fields
• Have 3+ years of relevant experience working & managing on cloud technologies and a support team.
• Have exposure to Incident management and track record of meeting support KPIs, SLAs, and achieving high customer satisfaction scores.
• Have experience providing technical solutions & support to Enterprise customers; Build stakeholder connects and ability to manage multiple priorities and tasks
• Have knowledge of the technologies: Linux OS (Mandatory), SQL, Cloud Technologies and Scripting like Python, shell scripting.
• Demonstrate excellent communication, collaboration skills and ability to build trusting relationships; Have high availability & responsive mindset.

Work in a way that works for you

FlexBase, Akamai\'s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we\'re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you\'ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world\'s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

#LI-Remote

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Akamai