Job Description

Responsibilities: As a systems analyst, you'll typically need to:

? Serve as the first point of contact for clients seeking technical assistance via Zoho Desk in a timely manner and in line with SLAs.

? Troubleshoot and escalate incidents to the line manager and the 3rd line teams.

? Provide remote technical assistance for computer, software, and SaaS issues.

? Build and maintain IT Knowledgebase and assets. Requirements:

? Good communication, written and verbal skills with 3+ years of experience as a systems/network administrator.

? Good understanding of Infrastructure and Networks.

? Good knowledge and understanding of Microsoft Windows Desktop OS.

? Exposure to Microsoft Windows Server technologies.

? Solid understanding of Active Directory in a Microsoft Windows environment, e.g., user creation and management.

? Comfortable in the use of Microsoft Exchange & 365 both for user creation and troubleshooting.

? Common applications, e.g., EPC, remote control, web browsers etc.

? Basic TCP/IP & networking knowledge. (IP configuration, subnets, DHCP, DNS)

? Supported PC and peripheral hardware.

? Remote working technologies.

? Call logging and helpdesk systems, preferably Zoho Desk.

? Firewall implementation and configuration.

? Server and PC hardware and Voice/mobile systems.

? A hands-on, good problem solver with excellent communication skills.

? The ability to work under pressure with strong interpersonal, planning, and organisational skills.

? Strong understanding of both macOS X and Windows Operating Systems

? Computer management using a tool such as JAMF and/or Intune

? Experience managing some of the following products

? Google workspace

? Office 365

? MS Teams, Slack

? Sophos/ ESET/ SentinelOne

? Ability to provide quality technical support, attention to detail, and a positive customer service attitude

? Good communication skills

? A collaborative attitude

? Strong attention to detail, along with a commitment to quality and confidentiality

? A sense of urgency and a commitment to timely completion of projects

? Certifications and continuing education preferred Qualifications:

B.Tech or equivalent degree in IT or computer science.

Certifications: Any systems/IT-related certifications are preferred.

IT Training will be provided.

Job Type: Full-time

Pay: ₹300,000.00 per year

Work Location: In person