Job Description

The System Specialist 5 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data.

Responsibilities:

Assist in the resolution of relatively complex end user problems; work with engineering and/or applications development area(s) to resolve more complex issues Operate, monitor, troubleshoot and restore console systems and equipment such as printers, disk drives and tape readers Schedule production runs, perform system backup process and disaster recovery tests Assist in conducting user acceptance testing of new programs and maintain records and production reports Identify ways to improve effectiveness Ensure that all phases of technology assistance are coordinated, monitored, logged, tracked, and resolved appropriately Regularly exchange relatively complex information with team and provide informal technical training to new team members Assess the applicability of similar experiences and evaluate options under circumstances not covered by procedures Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-4 years of prior related technology experience Demonstrated Technical knowledge Effective written and communication skills

Education:

High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Team: GIAM manages the principle of least privilege by providing Citi staff and clients with seamless and secure access to the resources they need at the right time with efficient, resilient operations and the right embedded controls.

What Do We Do?

Create, modify, and delete User and Functional ID Assign initial passwords, reset passwords for existing user IDs, and manage temporary privileged access credential Manage entitlement groups and roles within an operating system, database and/or application Manage and support 14,000+ Citi Marketplace (CMP) products specific to access management Migrate Information Security Administration (ISA) support of systems into GIAM Service Delivery sites from non-GIAM organizations Partnership with the technology organizations and implementation of new security solutions which require entitlement and provisioning processes. Research, investigate and resolve complex entitlement issues

Specific Responsibilities: Support with the ongoing projects, Revocations/deletion of access requests; EERS volume handling and governance process. First point of contact for all Citi users, assisting for deprovisioning of users access.


Minimum qualifications required:

2-4 years of prior related technology experience Demonstrated Technical knowledge Effective written and communication skills

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Job Family Group:

Technology
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Job Family:

Infrastructure
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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