Job Description

: Job Summary: We ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are world-class engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers\' champions. Nutanix is seeking well-rounded, junior and senior, customer-facing Technical Support Engineers. You will support our cloud solution in the field and provide an enriched and successful product experience. You will need to be the champion for Nutanix, by providing an over the top support experience to our customers leveraging our private cloud solution. Responsibilities: - Troubleshoot, debug, and diagnose customer issues encountered in the field. - Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure. - Provide analysis of our existing customer base to avoid and minimize risks in the field. - Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations. - Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem. - Develop and work on internal and external knowledge bases. - Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis. - Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack. Requirements: - Excellent verbal/written communication and analytical skills. - The passion and ability to learn new things, while never being satisfied with the status quo. - Willingness to work in a fast-growing company with huge potential. Qualifications and Experience: - Significant work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis. - BS in Engineering or CS (or equivalent technical degree and 3+ years work experience). #LI-AP1 We\'re an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [HIDDEN TEXT]. Notice to Applicants Re: Fraudulent Recruiting Scams, please review the following link [consumer.ftc.gov] to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following instructions in the link. If you have any concerns surrounding suspect recruiting practices, please email [HIDDEN TEXT] for verification. Please do NOT send resumes to this email address applicants should apply directly to the job to be considered.

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