Job Description

About this role:

Wells Fargo is seeking a Systems Operations Associate.

In this role, you will:

Provide technical systems support for issues and initiatives related to applications, systems, databases, or other technical products and services within Systems Operations business area Review basic or tactical technical issues Evaluate queries to extract Systems Operations data Create standard databases Identify gaps in current technology process Recommend appropriate information technology changes Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area Evaluate or review queries, update or write documentation and procedures, and provide related technical training Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers

Required Qualifications:

6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Technical:



Ensuring all the applications and systems are up and running fine for customers.


Handling all production support escalations and EACO calls during India day hours and resolving the issue with minimum TTR.


Guiding your own and partner teams during EACO call.


Doing trend analysis and taking proactive measures for frequently occurring issues.


Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.


Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.


Troubleshooting Application and Autosys Batch job issues.


Game Plan review and Coordination of CR Implementation/Execution.


Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.


Process streamlining for Incident management, Change management, Problem management.


Motivate team members and promote a strong sense of support, ownership and urgency


Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.


Drive automation to reduce the manual efforts performed by the team.


Non-Technical:



Excellent verbal and written communication skills and ability to communicate with US partners directly.


Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.


Initiate, facilitate and coordinate bridge line activities as needed during critical production support (P1) events


Good problem solving and analytical skills


Participating in applications/systems upgrade testing and updating the relevant documentation


The flexibility to work in ad-hoc shifts when required.


The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals


Proven knowledge of diagnostic and support tools used in the application support environmentGood understanding of PL/Sql to troubleshoot and correct data issues.


Experience of working in Production support environment.


Collaborate with partner teams in analyzing and recommending solutions pertaining to production support operations.


Experience and Knowledge of programming or scripting languages is an advantage.


Ability to multitask following priorities and adhering to SLA's


Flexibility required for Production Support Operations.


Enabling monitoring for all the application/batch jobs and servers in Production environment and take necessary action to fix the issue.


Monitoring all the alerts for application and Autosys jobs and take necessary action to fix the issue.

Job Expectation:

6+months in Application support/Production Support. Good Knowledge in Unix/Linux OS, and shell scripting, DevOps, AUTOSYS job setup and monitoring. Experience of IHS, Apache Hatted, WebSphere Application Server, F5 concept, NAS/SAN storage Worked on Venafi Certificate Management System. Good business communication skills in English Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM Gaining System/Application Knowledge in short time & become SME for set of applications in support area Problem solving & critical thinking

Desired Qualifications

ITIL Certified (Basic V3 foundation)

Posting End Date:

12 Jun 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.