Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
:
A seasoned technical expert with deep domain knowledge in telecom and cloud controller deployments (FWAC/SDAN/NSP/Cortaca), across bare metal and virtual/cloud environments. Skilled in developing implementation plans, design documentation, and test strategies, while applying Systems Integration processes. Experienced in customer consultations, requirement analysis, and feasibility studies. Proficient in Linux/Unix, hypervisors, cloud platforms, IP networking, and software development. Collaborates effectively with cross-functional teams and contributes to knowledge sharing and process improvement. Acts as a trusted advisor and mentor, often leading small projects and resolving complex issues using advanced analytical and business insights.
Responsibilities:

• Provide expert consultation for deploying cloud controllers (FWAC/SDAN/NSP/Cortaca) across bare metal, virtual, and cloud environments, including upgrades, migrations, and installations (onsite/remotely).
• Capture customer and project requirements to author high-level and low-level design documents, customized deployment plans, migration strategies, and operational documentation.
• Create detailed Method of Procedures (MoP), design-build documentation (LLD), implementation guides, and Acceptance Test Plans (ATP) tailored to project needs.
• Define acceptance test strategies, develop test cases and plans, and validate configurations or migration strategies through lab staging or customer site demonstrations.
• Work closely with PLM, Support, NPI, Integration engineers, and Technical Designers to manage solution issues, product evolution, and ensure smooth project execution.
• Conduct requirement analysis, set expectations, and deliver consultation workshops to enhance customer understanding and experience with the product.
• Maintain and update NSP design materials and templates, contribute to best practices, and share knowledge via platforms like SharePoint, Yammer, and internal forums.
• Support global services tendering teams in evaluating professional services requests and be available for short-duration travel to customer premises (typically 1 week).

Qualifications:

• Bachelor's degree or higher in Computer Science, Telecom, or Software Engineering.
• 10+ years of experience in Telecom or Software companies, with consulting and professional services exposure.
• Strong proficiency in Linux/Unix systems (Solaris, Red Hat, CentOS) and hypervisor technologies (KVM, ESXi).
• Solid understanding of cloud platforms and concepts including Kubernetes, OpenShift, AWS, and GCP.
• Deep knowledge of IP networking and protocols such as IPv4/IPv6, BGP, MPLS, OSPF, QoS, and VPN technologies.
• Experience in software development and integration using Java, Python, Perl, C++, JMS, RESTful APIs, and tools like Kafka, Keycloak, MongoDB, Grafana.
• Familiarity with Network Management protocols (NETCONF, YANG, SNMP, OpenFlow) and SDN/NFV concepts.
• Excellent communication and presentation skills in English, with a proactive and adaptable mindset for dynamic environments.

About Us:
About Nokia
Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act(TM), putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future.
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About the Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.
We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .

Skills Required