Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!
Summary:
Job Overview:



As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organisation with a primary mission to provide world-class service to Rocketeers, ensuring they can perform at the highest level.



This role will focus on proactive management, configuration, and troubleshooting of Microsoft 365 (M365) services across relevant modules to ensure seamless user experiences and optimal performance. The role involves understanding business needs, providing strategic guidance, and facilitating the successful adoption of M365 solutions.
Essential Duties and Responsibilities:Serves as a technical expert on M365 applications and services, including Exchange, Teams, SharePoint, and OneDrive. Participate in engineering and configuring technical solutions for M365 services, systems, implementations and upgrades based on business requirements. Collaborating with other System Engineers, architect solutions for M365 services based on business requirements to meet Rocket's objectives. Continuous Improvement: Stay informed about the latest developments in M365, including updates, new features, strategic application design and security updates while adhering to best practices, advancements, and enhancements. Recommend and implement improvements to optimise the use of M365 services. Participating in the planning and implementation of M365 technologies. Perform system administration activities and tasks for M365 services. Collaborate with both internal and external customers and vendors to resolve technical system issues promptly. Maintain documentation, technical schematics, and configurations to ensure a proper record of system design and recovery purposes. Develop and maintain management information related to the health of M365 services. As a trusted subject matter expert, mentor junior members of the team.

Required Qualifications:Three (3) + years of experience supporting hybrid M365 environments with over 4,000 global users. Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines. Ability to troubleshoot incidents and conduct system analysis with minimal direction. Skilled in working in M365 Services, including Office365, Exchange, Teams, OneDrive, SharePoint and Copilot. Demonstrable experience in managing Windows 11 technologies, including, but not limited to, AutoPilot, AlwaysOn VPN, BitLocker, mobile device management (MDM), mobile email management (MEM) and mobile application management (MAM). Experience with Microsoft Online Services cloud platforms: M365 (including Azure Active Directory, Azure AD Premium, M365 E3, Entra ID, and Power Platform) as well as different Microsoft licensing models. Strong scripting skills using PowerShell, along with proficiency in developing and troubleshooting PowerApps and Flow. Experience with implementing and managing endpoints using Microsoft Intune, Windows Autopilot, Entra ID for endpoint, and group policy management. Client support and troubleshooting for M365 applications, including Outlook, Office (Word, Excel, PowerPoint, etc.) and Teams. Outstanding written and verbal communication skills; desire and ability to document configurations in support of a larger team. Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions. Ability to present ideas and concepts in a team environment that values data-driven decisions. Strong project management skills and attention to detail, with a customer-focused approach, are critical.

Preferred Qualifications:Microsoft 365 Certifications, e.g. MS-700, SC-400, SC-300, MD-102. Jira Service Management Six Sigma Green Belt

Education:Degree preferred

Information Security:
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!