Job Description

Overview:

Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
Responsibilities:

Systems Engineer I

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
The Systems Engineer I is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients.
Additionally, the Systems Engineer will serve as a mentor and leader for others in the organization and work to continually improve processes and practices.

Duties and Responsibilities

Perform root cause analysis for infrastructure related outages Acquire and maintain knowledge of current support policies and methods of support to provide accurate solutions to customers Adhere to ticketing processes and documents issues appropriately and in a timely fashion Focus on proactive tasks as they are the foundation for increased system performance and reduced reactive tasks Demonstrate knowledge of ITIL concepts Ensure compliance with Synoptek's document security standards and policies Remain quality conscious via phone and email with both technical and non-technical customers Ensure compliance with the company's code of business ethics, standards, and policies Evaluate the issue to determine the problem and identify the source and possible solutions using critical thinking skills Draw connections between various aspects of a problem, and propose viable solutions that have been tested Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Qualifications:

Education

Associates degree in Technology or related field from an accredited college or university In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa Microsoft role-based certification, VCP / EMCSA, SCSP, AWS, Azure or preferred

Experience

Customarily has at least 3 years technical experience Customarily has at least 2 years systems engineer experience Customarily has at least 1 year of mentorship experience Customarily has at least 1 year of customer facing project management and client engagement experience Experience supporting Active Directory, general server operating systems and some exposure to Exchange or Office 365, preferred Experience managing industry leading cloud provider platforms: Vcloud, Azure, AWS, Linux, preferred Experience managing remote access solutions including Microsoft RDS, preferred Experience providing recommendations for new server hardware to meet specific requirements, preferred Experience troubleshooting SAN technologies, preferred Experience working with vendors in an introductory support role, a plus Experience in supporting Desktops, Mobile Devices and related technologies including encryption and backup, a plus

Skills/Attributes

Synoptek core DNA behaviors: +

Clarity:

Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
+

OwnIT:

Shows integrity, innovation, and accountability in completing daily assignments
+

Results:

Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
+

Growth:

Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
+

Team:

Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
Comprehensive knowledge of managed services & multi-tenant support environments Hands-on virtualization experience using VMware and/or Hyper-V Conceptual knowledge of how application data flows over the network (firm foundation of OSI model) Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL Knowledge of Patching process and tools (Desktops and Servers) Operate with integrity, follow through on commitments, maintain a can-do attitude and demonstrate courage under pressure Comply with HR policies and meet general employment expectations

Working Conditions

We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.