Job Description

Systems Analyst
Minimum 5 years of relavent work experience.
5 to 8 years of work experience
Fixed work shift with on-call readiness, including schedule adjustment for product deployment events.
Desired Skills

• ITIL , Helpdesk experience , Communication skills , Customer relationship

• Business Analysis Planning and Monitoring.

• Requirements Analysis and Design Definition.

• Project Management experience supporting Enterprise Operations.

• Basic Understanding of Windows servers and Azure technologies.

• Knowledge of Change Control/RFC processes

• Work in culturally diverse environments.

• Knowledge of Data Center operations and vendor management.

• Experience working within SLA parameters (documentation, coordination).

• Proficiency in Microsoft Excel and Power BI.

• Strong analytical, and critical thinking skills.

• Excellent written and oral communication skills.

• Proactiveness and ability to work independently with minimal direction.

• Strong grasp of business processes and industry regulations, particularly in Healthcare environments.

Responsibilities

• Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.

• Plan deployment of new solutions with cross-team communication.

• Engage in continuous improvement and enhancement planning for Infrastructure services.

• Analyze technical and business needs to recommend solutions through team interactions.

• Build and maintain positive relationships with clients, vendors, consultants, and end-users.

• Stay updated on domain-specific developments and integrate them into enterprise systems.

• Ensure proper documentation and accountability in project management and methodologies.

• Support coordination of cross-Enterprise, highly available applications on a global network.

• Collaborate with Development Teams for troubleshooting and deployment issue resolution.

• ITIL , Helpdesk experience , Communication skills , Customer relationship

• Business Analysis Planning and Monitoring.

• Requirements Analysis and Design Definition.

• Project Management experience supporting Enterprise Operations.

• Basic Understanding of Windows servers and Azure technologies.

• Knowledge of Change Control/RFC processes

• Work in culturally diverse environments.

• Knowledge of Data Center operations and vendor management.

• Experience working within SLA parameters (documentation, coordination).

• Proficiency in Microsoft Excel and Power BI.

• Strong analytical, and critical thinking skills.

• Excellent written and oral communication skills.

• Proactiveness and ability to work independently with minimal direction.

• Strong grasp of business processes and industry regulations, particularly in Healthcare environments.

Responsibilities

• Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.

• Plan deployment of new solutions with cross-team communication.

• Engage in continuous improvement and enhancement planning for Infrastructure services.

• Analyze technical and business needs to recommend solutions through team interactions.

• Build and maintain positive relationships with clients, vendors, consultants, and end-users.

• Stay updated on domain-specific developments and integrate them into enterprise systems.

• Ensure proper documentation and accountability in project management and methodologies.

• Support coordination of cross-Enterprise, highly available applications on a global network.

• Collaborate with Development Teams for troubleshooting and deployment issue resolution.

• Manage multiple tasks effectively with strong time management and prioritization skills.

• Communicate clearly with both technical and non*technical teams.

• Possess basic knowledge of MSSQL databases, programming concepts, AI, machine learning, and cloud computing.

• Focus on integrating AI/automation, advanced data analytics, and hybrid skills blending business strategy with technology.

• Documenting Change Controls and Monitor change management and product lifecycle.

• Coordination across teams to ensure compliance.

Skills Required