Systems Analyst 3 Support

Year    KA, IN, India

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


We are seeking a

Senior Solution Architect

to lead the end-to-end design and technical governance of the

platform

. This role combines

Oracle APEX-based application architecture

,

cloud automation

,

CI/CD

, and

API-driven integrations

on

Oracle Cloud Infrastructure (OCI)

. The architect will define scalable, secure, and reusable platform architectures while guiding development and DevOps teams to deliver enterprise-grade automation and AI-assisted capabilities.



As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.


Key Responsibilities

Architecture & Platform Design



Own the

overall architecture

, covering APEX applications, automation engines, CI/CD pipelines, cloud infrastructure, and integrations Define

reference architectures, design patterns, and blueprints

for provisioning, migration, operations, and AI-assisted automation Ensure solutions are

scalable, modular, secure, and reusable

Review, validate, and approve solution designs across teams

Oracle APEX & Application Architecture



Lead design of

Oracle APEX applications

including multi-tenant, role-based, and performance-optimized implementations Define standards for APEX UI, PL/SQL APIs, data models, and ORDS-based REST services Integrate APEX with OCI services, Oracle Database, and external systems using REST APIs

Automation, DevOps & CI/CD



Architect

automation-first, blueprint-driven

solutions Define CI/CD strategies using

Jenkins

and Git-based repositories Ensure automation pipelines are idempotent, repeatable, environment-agnostic, and production-ready Guide Terraform, Jenkins, and scripting implementations across teams

Infrastructure as Code & Cloud Architecture



Define standards for

Terraform module design

, state management, and environment separation Architect OCI-based solutions including compartments, IAM, networking, compute, storage, and databases (ADB, DBCS, ExaCS) Design for

high availability, scalability, and disaster recovery

Guide integrations with OCI Vault, Monitoring, Logging, Ops Insights, and OEM

API, Integration & Backend Automation



Design and govern

REST API-based integrations

across (APEX, OCI, external systems) Define API standards for security, versioning, error handling, and observability Architect backend automation and orchestration using

Python

, OCI SDKs, and REST APIs

Security, Governance & Compliance



Embed

security-by-design

principles including IAM least privilege, secrets management, and secure APIs Ensure auditability, traceability, and compliance with enterprise standards Review security findings and guide remediation across platform components

AI-Assisted & Intelligent Automation



Define architecture for

AI-assisted sizing, recommendations, and rule-based decision engines

Guide integration of AI capabilities into APEX UI and automation workflows with governance and explainability
Required Skills & Experience
10+ years of experience in

solution architecture or senior engineering roles

Strong hands-on expertise with

Oracle APEX

and

PL/SQL

Advanced knowledge of

Oracle Cloud Infrastructure (OCI)

Strong understanding of

Terraform

and Infrastructure as Code principles CI/CD architecture experience using

Jenkins

Strong programming experience with

Python

Deep understanding of

REST APIs

, ORDS, and system integrations * Experience designing

enterprise-scale, automation-heavy platforms

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Job Detail

  • Job Id
    JD5072793
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year