Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


We are seeking a

Senior DevOps Engineer - Cloud & Database Automation

to support enterprise-scale automation. The role requires strong expertise in

Terraform, Jenkins, and GitLab CI/CD

to design secure, reusable, and compliant CI/CD and release deployment pipelines. The engineer will automate infrastructure and database provisioning across

Oracle Cloud Infrastructure (OCI)

and

Oracle Database @ Azure

, including ExaCS, DBCS, and Autonomous Database. The role demands

database-aware DevOps skills

, close collaboration with DBAs, and support for sizing, patching, and migration automation. A strong focus on

DevSecOps, governance, and production readiness

in regulated environments is essential.



As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Key Responsibilities

CI/CD & Automation

Design, build, and maintain

end-to-end CI/CD pipelines

using

Jenkins

(declarative & scripted pipelines, Groovy, shared libraries) Implement best practices such as parameterized pipelines, idempotent runs, retries, rollback handling, notifications, and environment segregation (Dev/Test/Prod) Maintain reusable Jenkins shared libraries for standardized automation Design, build, and maintain CI/CD and

release deployment pipelines using GitLab CI/CD and GitLab Runners

, including environment promotion, approval gates, artifact versioning, and rollback strategies. Support Jenkins-based pipelines where required for legacy integrations.

Infrastructure as Code (Terraform)

Develop and manage

Terraform modules

for cloud infrastructure and database provisioning Handle Terraform state management, remote backends, locking, workspaces, and module versioning Automate provisioning of compute, networking, storage, and database infrastructure Debug and optimize Terraform plans and applies across complex environments

Cloud Platforms

Strong hands-on experience with

Oracle Cloud Infrastructure (OCI)

: + Compartments, IAM policies, compute, networking, storage
+ Automation for

Exadata Cloud Service (ExaCS)

,

Base DB / DBCS (Bronze, Silver, Gold)

, and

Autonomous Database (ADB)

Experience or strong understanding of

Oracle Database @ Azure

: + Architecture and deployment model
+ Networking and automation considerations
Adapting OCI automation patterns for Azure-hosted Oracle DB services
+

Database-Aware DevOps

Support database-centric automation including: + Database provisioning pipelines
+ DB Home creation and patching automation
+ Storage layout automation (DATA, RECO, backups)
Working knowledge of Oracle Database architecture, RAC concepts, and service-based configurations Awareness of

AWR-based sizing inputs

(AWR Miner) and migration automation (e.g., ZDM) Collaborate closely with DBAs, architects, and operations teams

Platform & Product Automation

Build automation aligned to

platform and product-based delivery

, not one-off scripts Implement

blueprint-driven provisioning

and standardized pipelines

Security, Compliance & Operations

Apply

DevSecOps best practices

: + Secrets management (OCI Vault, Jenkins credentials)
+ Least-privilege IAM policies
+ Secure pipeline execution
Integrate logging, monitoring, alerting, and observability into automation * Ensure production readiness with operational hooks and runbook-aligned automation