Job Description

About FedEx
We're on our way to becoming the world's most flexible, efficient, and intelligent supply chain. As the global landscape continues to change, we pivot and reinvent how we workxe2x80x94so we can connect the world with people and products in the ways that matter. We'll always look for ways to work better, smarter, and faster. And our team members keep making a difference every day.
Join FedEx in India
- A diverse group of tech enthusiasts who are passionate about progress and innovation, working together to build solutions for our customers across the globe.
- A passionate group of people committed to delivering outstanding experiences A culture that inclusive, and rewarding place to work, where growth and learning are prioritized, employee successes are celebrated, and team membersare delivering hope, change, and new

About FedEx:
Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding experiences our customers expect.
Under limited supervision, define processes, and create project level architectures for specific applications. Working with business and data architects, evaluate products and projects to ensure congruency with strategic initiatives and industry trends and provide technical advice to resolve production problems.
Requirements:

• Liaison to our business architect to Plan, design, implement, and support IP-based call center solutions.
• Develop and implement the technical architecture and physical design of the network.
• Analyse the existing voice and data networks and recommend solutions.
• Participate in various projects intended to continually improve/upgrade converge of Telephony platform.
• Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes.
• in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers.
• Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks.
• Provide expertise API Integration and Data flows.
• Mentor team members in Cloud Native Build and Technical Tenants
• working experience in Agile methodologies
• Have ability to explain complex technical solutions to non-technical stakeholders
• Good understanding and ability of stakeholder management
• Escalation points for Blockers
• Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%).

• Bachelor's degree in computer science, engineering, information Systems and/or equivalent formal training or work experience.
• 5-8 years equivalent work experience in information technology or engineering environment.
• A related advanced degree may offset the related experience requirement.
• CCIE or CCNP or CCDP certification preferred

• Cisco
• Genesys
• IVR
• IVA
• VOIP