Job Description

SUMMARY

Systems Administrator is responsible for managing redundant and scalable IT infrastructure. Candidate should have skills on implementation and troubleshooting on Platform, Networking, Firewall, Cloud Infrastructure. The candidate should have 3+ years of experience and should have worked with an IT company having mixed environment of required technology. The candidate should have a fundamental as well as hands-on knowledge of outlined skills as mentioned in the skill summary table below.

KEY RESPONSIBILITIES

Log all issues / customer requests and resolutions Communicate with users, explain issues and resolutions, update activity or train on new IT asset (Hardware, software or process) Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy Provide after-hours support for Infrastructure related emergencies as well as maintenance Provides on-call high priority 24/7 technical support as necessary Continuously monitor the SLA and ensure the incidents are handled within timeline Ensure CMDB and all IT digital assets are real-time updated Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies) Adhere to compliance and governance standards and report any non-compliances to the manager Participate & contribute in IT team meetings Provide methodological assistance to client / peers Follow timely delegation / escalation procedure Follow ITIL standard practices for incident, change and problem management utstanding analytical and technical problem-solving skills Stay updated with technology updates Excellent Interpersonal and communication skills (verbal and written) Excellent organizational, time-management and prioritization skills Promote positive customer service attitude among peers
SKILLS AND EXPERIENCE

3+ years of experience in managing Windows 2008, 2012, 2016, 2022 environments at an enterprise level Monitor capacity and availability of IT Systems and IT resources Monitor backup systems to ensure backup consistency Perform restore of data from backup system Basic knowledge on Active Directory, DNS, Web Server Fundamental knowledge of File Server, Microsoft Hyper-V, VMWare, Backup solutions Working knowledge on Microsoft Azure / AWS Infrastructure services Basic knowledge on Exchange Online, Microsoft Team and Microsoft SharePoint Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.) Basic knowledge of mail server protocol (SMTP, POP, IMAP) Basic knowledge of database systems (MySQL, MSSQL) Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs Audit IT infrastructure and publish monthly health report
Job Type: Full-time

Pay: ?40,000.00 - ?55,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Monday to Friday Night shift Rotational shift
Supplemental Pay:

Shift allowance
Work Location: In person

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