Job Description

Overview:

Join SSOE's dynamic IT team in Mumbai as a Systems Administrator II, where you'll play a critical role in supporting and optimizing our hybrid IT infrastructure (on-premises and cloud). You will ensure reliable computer operations, robust network infrastructure, and seamless availability of applications and systems resources in a collaborative, fast-paced environment. This position requires advanced technical expertise, ownership of core systems, and a proactive approach to security and innovation.
AI and Innovation:

As part of our commitment to innovation, all team members will be trained on Microsoft Copilot and empowered to use it as a core tool in their everyday work.
Responsibilities:

Key Responsibilities:

Systems & Network Support:

Administer and optimize corporate systems across hybrid environments (on-premises and cloud), including Microsoft Azure, Hyper-V, VMware/Broadcom, and enterprise Active Directory.

Identity & Security Management:

Oversee identity management (Active Directory, Single Sign-On, Multi-Factor Authentication, Conditional Access, hybrid integration) and implement security best practices for systems hardening.

Technical Support & Troubleshooting:

Resolve complex issues escalated from Service Desk or Systems Administrator personnel; independently manage and monitor Microsoft Azure (including Entra ID, Policy, Resources, and Cost Optimization), Hyper-V, and VMware/Broadcom platforms.

Infrastructure Projects:

Perform installation, configuration, and migration of key physical and virtual infrastructure components, including virtualization technologies from Microsoft and Broadcom.

Documentation & Compliance:

Develop and update technical support documentation; maintain compliance with regulatory requirements and internal standards.

Disaster Recovery & Incident Response:

Participate in disaster recovery planning, testing, and execution; support security team in incident response and post-incident reviews to enhance system resilience.

Collaboration & Research:

Assist Senior Systems Administrators and collaborate on technology research to improve business operations and drive innovation.

Vendor Coordination:

Liaise with hardware and software vendors to resolve technical support issues efficiently.

Travel:

Occasional travel may be required for project or support needs.

Physical Demands:

The role may require sitting, talking, hearing, using hands/fingers, reaching, standing, walking, and rarely lifting/moving up to 50 pounds. Specific vision abilities and other client-specific physical demands may apply. Reasonable accommodations will be made as needed.

Compliance:

Maintain a valid driver's license (requirement may be waived for international assignments).

Shift hours:

40 hours per week. US shift (6:00 PM to 3:00 AM IST)- for initial 6 months. After a period of 6 months, there will be a transition to a standard day shift. Should be flexible to work in the evening hours to maintain communication with the USA stakeholders.

Qualifications:

What will you bring?

Diploma in a field related to computers, Bachelor's degree preferred. Minimum 5 years' experience in IT infrastructure, systems, and cloud administration. Proven expertise in managing Azure workloads, on-premises Hyper-V, VMware/Broadcom environments, and enterprise Active Directory. 4-5 years working experience with VMware, Azure, and Microsoft 365 in enterprise environments; 6+ years preferred. Proficiency in PowerShell for IT administration and automation. Excellent communication and coordination skills. In-depth knowledge of Windows server deployment and maintenance (on-premises and cloud). Strong technical communication and client-facing skills. Availability for after-hours emergency support and scheduled maintenance.

Additional Perks Offered:

A collaborative and supportive culture where you're not just a number--you're a critical and highly valued member of our team! Hybrid work module. As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world. A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals. A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs. A formal career path and real opportunities for advancement. A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success.

SSOE- The Best of Both Worlds

At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you'll understand the why behind our metrics:

28% - of our employees have been with SSOE for 10 years or more.

15% - percentage of employees with tenure exceeding 15 years.

99% - our CEO's approval rating on Glassdoor.

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98% - portion of our clients who say they would recommend us to a colleague.