Systems Administration Associate
Year Chennai, Tamil Nadu, India
Job Description
Responsibilities:
- Provide first level contact and convey resolutions to issues
- Properly escalate unresolved queries to the next level of support.
- Ticket Triaging based on problem description.
- Basic Knowledge on Service Request Management and Incident Management(Ticketing Tools like Remedy, Service Now etc)....
- Track, route and redirect problems to correct resources.
- Strictly adhering and understanding the process and work accordingly.
- Good problem solving skills; ability to visualize a problem or situation
- Basic Knowledge in Unix Commands
- Understanding in ITSM tools.
- Proven working experience in providing help desk support.
- Basic Knowledge on computers.
- Excellent verbal and written communication skills.
- Friendly presence and helpful attitude; good interpersonal skills.
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Job Detail
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Job IdJD2947660
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear