Job Description

Position Summary
We are seeking proactive and adaptable System Training Specialists who will be instrumental in facilitating engaging and impactful training sessions for internal teams and external clients. These individuals will work across diverse HR systems, developing high-quality training content, performing system testing, and driving continuous
learning to support organizational success.
Key Responsibilities

• Deliver engaging, clear, and effective system training sessions (virtual and in-person) for internal employees and external clients.

• Develop and maintain learning content such as training decks, SOPs, scripts, assessments, gamified modules, and eLearning materials.

• Independently learn and master new systems from acquired divisions and build structured training documentation.

• Utilize instructional design methodologies and adult learning principles to enhance training effectiveness, retention, and engagement.

• Collaborate closely with cross-functional teams (Development, Operations, Client Relations, Implementations, etc.) to stay current on software updates and business processes.

• Participate in testing and validation of software enhancements to ensure training readiness and system accuracy.

• Support training planning by contributing to training calendars, tracking attendance, and maintaining batch throughput metrics.

• Manage and update content repositories across SharePoint, OneDrive, and the Learning Management System (LMS).

• Support training planning by contributing to training calendars, tracking attendance, maintaining batch throughput metrics, and preparing regular training reports and dashboards.

• Stay current with trends in instructional design, adult learning theory, and technology-based learning.

Qualifications and Skills

• 3+ years of experience in system training or a comparable role, preferably in the payroll/timekeeping/HR technology domain.

• Exceptional English communication skills (both written and spoken).

• Proven ability to design and deliver training programs that align with industry standards and achieve learning objectives.

• Strong proficiency in instructional design, adult learning methodologies, and content creation.

• Advanced skills in Microsoft PowerPoint and Word, with working knowledge of Excel.

• Experience in managing multiple assignments in a fast-paced, dynamic environment.

• Self-motivated approach to continuous learning and professional growth.

• Understanding of gamification, blended learning techniques, and LMS usage.

• Experience with software testing, UAT participation, or systems validation is a strong plus.

• Demonstrated ability to manage projects and collaborate effectively with stakeholders.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
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