Job Description

ABOUT US:
We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
Alter Domus is seeking a Senior System Engineer to join Global IT Operations. In this role you will interface with key stakeholders and apply your technical proficiency across different stages of the Infrastructure Life Cycle to support our end users and operating platform. At Alter Domus, you can be part of a unique culture, a place that teamwork is encouraged, and hard work is rewarded. We offer a dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career. This role is located in our Hyderabad office and will be a mix of remote and onsite work.
The Senior System Engineer will be responsible for the following activities:

• Windows Server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design
• Assist managing various server related resources (Active Directory, DHCP, DNS, GPO) including patches and other related security tasks and responsibilities
• Work directly with end users (in person, phone and help desk ticketing) to troubleshot and resolve issues
• Set up workstations, domain accounts, etc. in various hardware and software related applications
• Deploy and troubleshoot various types of network elements, infrastructure services and platforms
• Install and troubleshoot Microsoft and various other system applications and solutions
• Manage clear communication of progress/status with project stakeholders- Collaborate with team members to create and resolve support tickets
• Provide hands-on expertise on systems related projects and collaborate with the internal Operations Team
• Work with a Global IT team supporting users all over the world
• Maintain consistent, quality documentation for the administration and operation of underlying infrastructure, including topologies, configuration details, run-books, and recovery processes

TECHNICAL COMPETENCIES:

• Strong technical knowledge of Microsoft technologies, including server and client OS, Active Directory
• Previous experience with End User Experience Support
• Collaborate with team members in resolving support tickets
• Managed Services and Cloud experience (Azure, Office 365, SharePoint)
• Manage various server related resources (Active Directory, DHCP, DNS, GPO) including patches and other related security tasks and responsibilities
• Previous experience working with ServiceNow ticketing tool would be considered as an advantage

YOUR PROFILE:

• 6+ years of related IT industry experience
• Excellent oral, written communication, and presentation skills
• Detail oriented and organized with an ability to meet deadlines
• Willingness to work with teams in multiple time zones
• Strong work ethic, responsiveness and passion for customer service and quality
• Excellent team player and good interpersonal skills
• Self-motivated, able to work within a project-based environment

WHAT WE OFFER:
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Equity in every sense of the word:
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.
We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )
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