Job Description

Who are we?

Come and Meet the Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day.


Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft.

NOTE: APPLY ONLY IF YOU HAVE BELOW MENTIONED SKILL SETS

Role Overview

As System Operations Manager, you'll oversee the health, performance, and scalability of our systems and infrastructure. You'll work with a team of engineers and collaborate cross-functionally to ensure uptime, security, and operational efficiency across environments.

Key Responsibilities

Work on system operations across cloud environments (GCP preferred) Manage infrastructure provisioning, configuration, and lifecycle Oversee monitoring, alerting, and incident response processes Drive automation across deployment, scaling, and recovery workflows. Reduce manual runs of typical tasks. Collaborate with SREs and DevOps to improve CI/CD pipelines and release reliability Write system documentation, runbooks, and compliance protocols Ensure security best practices across infrastructure layers

What You Bring

6-10 years of experience in system operations, infrastructure, or DevOps roles Strong understanding of Linux systems, networking, and cloud architecture Hands-on experience with monitoring tools (ELK, Grafana, etc.) Proficiency in scripting and automation (Python, Bash, etc.). This is non-negotiable and is a must-have. Experience managing container orchestration tools such as Kubernetes as well as managing services running on Virtual machines. Experience with Infrastructure as Code (Terraform, Ansible) Strong analytical and troubleshooting skills

Nice to Have

Experience in SaaS or high-availability environments Certifications in cloud technologies or security

Communication & Culture

Clear communicator with strong documentation habits Collaborative mindset with a bias for action and ownership Comfortable working in a fast-paced, agile environment

Why Join Us

Shape the backbone of a global SaaS platform Work with passionate engineers and product leaders * Competitive compensation, flexible work options, and a culture of learning