Job Description

Job Responsibilities:

This is a full-time hybrid role as a Senior System Engineer to run and manage our 24x7 Support operation. The System Engineer will be responsible for :

Responds to client inquiries and provides technical support to users.

Troubleshoots hardware and software issues.

Assists with installation of computer software and operating system updates.

Managing and monitoring all installed systems and infrastructure.

Installing, configuring, testing, and maintaining operating systems, application software and desktop management tools.

Ensuring the highest levels of systems and infrastructure availability. Participate in the design of information and operational support systems.

Provide 2nd and 3rd level support. Liaise with vendors and other IT personnel for problem resolution.

Working with existing suppliers for analyzing the latest available technologies and to advise management on the application of this technology.

Support user efficiency, discover and address application and systems problems.

Test web apps and device updates to figure out how desktop challenges are being fixed.

Install, set up, and evaluate a selection of consumer workstation technology programs.

End user support on all corporate platforms including mobile devices

Support for all MAC/Windows services and applications for desktop

Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards

Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management.

Troubleshoot and resolve technical issues related to hardware, software, telecom, and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory

24x7 desktop support operations, ensuring seamless delivery of technical assistance to endusers. Providing technical guidance and mentorship to junior team members.

Troubleshooting complex system issues and implementing effective solutions.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: Remote

Speak with the employer