Job Description

Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management. Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services Provide Local IT support to staff in 24 x 7 environment Responsible for IT inventory management Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action. Ensure daily backups of all servers including conducting test restores Ensure GTI systems with approved IT updates and software (IT software compliance) Ensure restricted access to server room and physical security of IT equipment's. BCP management from IT support prospective Coordinate with Global IS and process teams for IT operations Ensure timely first & second level of support as per the pre-defined SLAOLA. Minimum/essential Expert with an IT experience on desktop support and server administration. Networking and providing technical and business application support. Familiar to ITIL- Incident management process Further Information Pay Band - 4 Contract Type - Fixed Term Contract Closing Date (Time) - 17th July 2025 We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.