Job Description

DESCRIPTION


Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.



We are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.



Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.



Key job responsibilities

Technical Support and Problem Resolution o Diagnose and resolve complex production software issues across multiple products and services o Perform comprehensive troubleshooting and root cause analysis for technical challenges o Provide timely and effective support through ticket management and customer communication



Software Development and Maintenance o Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting o Maintain and configure software systems in staging and production environments o Implement fixes and enhancements for internally developed software applications



System Operations and Monitoring o Design and implement monitoring solutions to ensure system reliability and performance o Manage software deployments and support infrastructure in AWS and web technology environments o Create and maintain system and support status reports



Team Collaboration and Knowledge Management o Coordinate support issue handoffs within the team o Develop and contribute to a comprehensive team knowledge base o Collaborate with cross-functional teams to improve operational excellence



Product and Service Ownership o Take ownership of digital products or system components o Ensure adherence to service level agreements (SLAs) o Coordinate customer notifications and workflow management
BASIC QUALIFICATIONS

2+ years of systems development experience Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust Experience with Linux/Unix 2+ years of contributing to automation for new and current system experience
PREFERRED QUALIFICATIONS

Experience with CI/CD pipelines build processes


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Job details


IND, KA, Bengaluru


Operations, IT, & Support Engineering