Job Description

Title: System Analyst - Atlas Reasoning engine
Location: Hyderabad/Gurgaon
:

• Expertise in managing and administrating in Salesforce Service Cloud, Calabrio Work Force Management, AWS Call Recording, AWS Connect

Good to have experience working on Atlas Reasoning Engine, SAP, OMS, Commerce Cloud, BI, JPM Chase, AWS CTI.
Ability to troubleshoot and support AI agent workflows powered by Atlas, including task orchestration and decision-making logic.
Familiarity with System 2 reasoning models, reinforcement learning feedback loops, and graph-based architectures.
Experience monitoring and optimizing autonomous agent performance in production environments.
Proficiency in analyzing logs and telemetry data from Atlas-powered agents to identify and resolve issues.
Understanding of event-driven systems and asynchronous task execution in enterprise AI platforms.
Ability to collaborate with AI/ML teams to escalate and resolve complex reasoning or orchestration issues.
Exposure to Agentforce or similar AI agent ecosystems is a strong plus
Familiarity and working experience on ecommerce projects
Working knowledge with ServiceNOW ITSM tool
Knowledge of Production Support processes and procedures.
Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences
Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc.
Nice to have Skills
Good understanding of Accessibility and comfortable using dev tool bar for debugging.
Have some exposure of cloud technologies
Have understanding of how cloud infrastructure is setup, applications are deployed, various services are setup and used etc.
Have ability to understand the technical errors in the application log and understand the solutions provided by L3/Development teams at least at high level