Job Description

Key Responsibilities:

? Maintain and administer the IT infrastructure at Works (including WAN/ LAN, OS/ mail/ print servers, workstations, peripherals, VPN, data security systems, etc.)

? Coordinate with suppliers & service providers for the installation and configuration of computer hardware, software, peripherals like printers, scanners, etc., and other specialized equipment; oversee their work to assure completeness and functionality

? Check regularly that PCs/ laptops, servers, networks, peripherals, and other specialized equipment are in working order and used properly, arrange for upgrading/ maintenance/ repairs as necessary to minimize system/ network downtime, interruptions in business transactions and inconvenience to individual users

? Provide technical support in the operation of computers, peripherals and related equipment, standard/ custom software packages, on-line information systems, etc.

? Update system/ security software (including patches) regularly in servers/ PCs/ laptops to reflect current versions; install Back-up Agents in all PCs/laptops for automatic backup of user files

? Trouble-shoot computer files, hardware/ software, and other system/ network/ equipment problems, perform file maintenance, respond to user calls for assistance

? Perform data back-up/ restoration

? Track inventory of computer consumables and system related components at Works, raise indents for replenishments

? Provide network access and facilities access (E-mail ID, security features, Internet connection) to authorized users

? Monitor Internet usage and report misuse

? Monitor the E-mail system to ensure that it is used by employees for official purposes only, report misuse

? Implement company IT policies, rules and procedures, promote efficient and safe working with computers and ensure user training in the same

? Prepare and maintain documentation and records as required by ISO procedures

? Perform other duties that may arise in the course of employment as assigned by management

Qualifications & Experience:

? Bachelor's degree in Information Technology, Computer Science or relevant fields

? Knowledge of LAN/WAN/MAN and PC related concepts, systems analyses, and database management

? Proven work experience as an IT Support Specialist or relevant experience

? Ability to diagnose and troubleshoot basic technical issues

? Familiarity with remote desktop applications and help desk software

? Excellent problem-solving and communication skills

? Ability to provide step-by-step technical help, both written and verbal

? Knowledge of network security practices and anti-virus programs

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Experience:

System Administration/IT Support Specialist: 5 years (Preferred)
Work Location: In person