Job Description

Job description

Major Duties /Responsibilities: -

1. Treat all customers in a professional, respectful manner

2. Handling Technical support tickets from web hosting customers

3.Supporting the roll-out of new applications

4.Provide client support and technical issue resolution via E-Mail, phone and other electronic medium

5.Troubleshooting a variety of technical issues customers are having with their web hosting services

6.Prioritizing and managing many open Ticket at one time

7.Successfully completes other duties and projects as assigned.

Qualification, Knowledge, Skill & Abilities: -

1.Computer Knowledge, Good Communication, Preferably B.Tech

2.Willing to work in a 24*7 Environment

3.Experience with Hosting Control Panels (CPanel/WHM/Plesk)

4.Basic installation, server security, server monitoring

5.Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim

6.Installation and modification of IIS, Bind, DNS, PHP, MySQL, Perl , Managing server Backup/Restore, Knowledge of Mail server, Migration ,Application Management. , DNS Management

7.Ability to work well with a team, constantly changed environment and follow instructions from supervisors and senior colleagues

8.Organizational skills with the ability to multitask by talking, using technology and listening

9. to troubleshoot web hosting and technical procedures as needed.

Job Types: Full-time, Permanent

Pay: ?15,060.61 - ?20,681.44 per month

Benefits:

Health insurance Paid sick time
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus
Work Location: In person