Job Description

Position Overview

We are seeking a skilled and experienced Networking & Hardware Support Engineer to join our IT infrastructure team. This role is pivotal in ensuring the seamless operation of our network and hardware systems, supporting both internal teams and client-facing applications.

Key Responsibilities

Network Infrastructure Management:

Install, configure, and maintain network devices such as routers, switches, and firewalls. Ensure optimal performance and security of the network infrastructure.

Hardware Support:

Oversee the installation, maintenance, and troubleshooting of computer hardware, including servers, workstations, and peripheral devices.

Technical Support:

Provide timely and effective support to end-users for network and hardware-related issues. Document and track incidents using ticketing systems.

System Monitoring:

Monitor network performance and hardware health, proactively identifying and resolving potential issues to minimize downtime.

Collaboration:

Work closely with the software development and IT teams to ensure infrastructure aligns with application requirements and performance standards.

Documentation:

Maintain detailed records of network configurations, hardware inventories, and support activities.

Training & Mentorship:

Assist in training junior IT staff and end-users on best practices for hardware and network usage.

Required Qualifications

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

Minimum of 4 years in a networking and hardware support role, preferably within an IT services environment.

Certifications:

Relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent are good to have.

Technical Skills:

Proficiency in network protocols (TCP/IP, DNS, DHCP), hardware troubleshooting, and familiarity with network monitoring tools.

Problem-Solving:

Strong analytical skills with the ability to diagnose and resolve complex hardware and network issues.

Communication:

Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

Preferred Qualifications

Advanced Certifications:

Cisco CCNP, CompTIA Security+, or similar advanced certifications.

Experience with Virtualization:

Familiarity with virtualized environments and cloud platforms.

Scripting Skills:

Knowledge of scripting languages for automation tasks is a plus.

Industry Knowledge:

Experience in a software development or IT services company with a focus on infrastructure support.

Compensation & Benefits

Salary:

Competitive and commensurate with experience. *

Benefits:

Health insurance, paid time off, professional development opportunities, and a collaborative work environment.