Job Description

Hi,
We Have openings for System Administrator Please find the JD Below
Required Skills
Location : Mumbai Andheri East
Client : UK Based
Minimum 3+ years of working experience
Strong technical knowledge and experience of all IT Infrastructure, switches, access points,
cabling, office & M365, G Suite
Experience of working with Windows Server environments (Active Directory, DHCP, DNS,
Proxy, Windows Server)
Proven track record in a desktop technical support environment
Excellent technical skills around end user and server technologies
Working knowledge of ITIL framework, Reporting
Good understanding of IT Infrastructure - Servers, OS, Networking, Security, protocols, IIS
etc.
Strong customer service skills.
Proficiency with a Windows and MAC computers
Strong work ethic with good time management and the ability to work with diverse teams
and lead meetings
Willingness to learn and adopt new technology skillsets
Excellent communication skills, written and oral
Must be a team-player
Responsibilities
Provides proactive services and support for end user problems, request, and server level -
AD, DHCP, DNS, Proxy & core services etc
Office 365, M365 & GSuite management, configuration, and troubleshooting
Install, make changes, and repair computer hardware and software
Network, Wi-Fi router, Aps, cabling, firmware upgrade & configuration
Troubleshooting on Application Support, Printer, VPN, MS Windows & Office, Desktops,
Laptops, MAC, Peripherals and Networking etc
Reporting daily, weekly, monthly and on demand reporting
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call
Closure and customer satisfaction survey.
Create and manage best practice documents and procedures to provide uniform, , Update
Knowledge base and Standard Operating Procedures
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Telephonic, remote, walk-in support to End Users and co-ordination with Vendors, and other
teams
Proactive monitoring environment & Perform documented
Intrested candidate share your CV to monisha.sk@cielhr.com