Job Description

Hi,We Have openings for System Administrator Please find the JD BelowRequired SkillsLocation : Mumbai Andheri EastClient : UK Based Minimum 3+ years of working experience Strong technical knowledge and experience of all IT Infrastructure, switches, access points,
cabling, office & M365, G Suite Experience of working with Windows Server environments (Active Directory, DHCP, DNS,
Proxy, Windows Server) Proven track record in a desktop technical support environment Excellent technical skills around end user and server technologies Working knowledge of ITIL framework, Reporting Good understanding of IT Infrastructure - Servers, OS, Networking, Security, protocols, IIS
etc.
Strong customer service skills. Proficiency with a Windows and MAC computers Strong work ethic with good time management and the ability to work with diverse teams
and lead meetings Willingness to learn and adopt new technology skillsets Excellent communication skills, written and oral Must be a team-playerResponsibilities
Provides proactive services and support for end user problems, request, and server level -
AD, DHCP, DNS, Proxy & core services etc Office 365, M365 & GSuite management, configuration, and troubleshooting Install, make changes, and repair computer hardware and software Network, Wi-Fi router, Aps, cabling, firmware upgrade & configuration Troubleshooting on Application Support, Printer, VPN, MS Windows & Office, Desktops,
Laptops, MAC, Peripherals and Networking etc Reporting daily, weekly, monthly and on demand reporting Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call
Closure and customer satisfaction survey. Create and manage best practice documents and procedures to provide uniform, , Update
Knowledge base and Standard Operating Procedures Follow-up/ update ticket for every call to ensure timely closure. Call ownership, drive to resolution and communication with customer. Telephonic, remote, walk-in support to End Users and co-ordination with Vendors, and other
teams Proactive monitoring environment & Perform documentedIntrested candidate share your CV to monisha.sk@cielhr.com

Ciel HR