Job Description

Job Title: System Administrator (Windows Server - BPO Industry)

Location:

Nagpur

Job Type:

Full-Time

Timings:

Rotational shift

Job Summary:

We are looking for a skilled and reliable

System Administrator

with strong hands-on experience in

Windows Server administration

to support and maintain the IT infrastructure of our

BPO operations

. The ideal candidate will be responsible for ensuring server uptime, network reliability, system security, and smooth technical operations in a 24x7 environment.

Key Responsibilities:

Install, configure, and maintain

Windows Server

environments (2012/2016/2019/2022). Manage and maintain

Active Directory

, Group Policies, DNS, DHCP, and File Server roles. Ensure high availability of servers and minimize downtime, especially in a

24x7 BPO setting

. Monitor and troubleshoot server and network issues promptly to avoid disruptions to operations. Support voice infrastructure (if applicable), and collaborate with the network and telecom teams. Handle user account management, access control, and permissions for large user bases. Implement and manage data backup and recovery processes. Apply security patches, system updates, and antivirus solutions in accordance with company policy. Maintain documentation for configurations, changes, incidents, and solutions. Work closely with the IT helpdesk team to escalate and resolve technical issues efficiently. Provide support during client audits, IT compliance checks, and internal reviews.

Required Skills & Qualifications:

Minimum

1+ years of experience

as a

System Administrator

, preferably in a

BPO or ITES

environment. Strong hands-on experience with

Windows Server

(installation, configuration, and administration). Good understanding of

Active Directory

,

Group Policies

,

DNS

,

DHCP

, and

File/Print Services

. Familiarity with

user profile management

in domain-based environments. Strong troubleshooting and problem-solving skills in a high-pressure, service-driven setup. Knowledge of

PowerShell scripting

is a plus. Basic understanding of network concepts (TCP/IP, LAN, WAN). Familiarity with

ITIL processes

, ticketing systems, and change management practices.
Job Type: Full-time

Work Location: In person