Job Description

Job Summary:

We are looking for a proactive and detail-oriented System Administrator to provide Level 1 IT support across desktops, laptops, peripherals, and basic network troubleshooting. The ideal candidate should have hands-on experience with Windows environments, basic Active Directory tasks, and the ability to resolve end-user issues efficiently.

Key Responsibilities:

? Provide Level 1 support for desktop, laptop, and peripheral issues (printers, scanners, monitors, etc.)

? Perform hardware troubleshooting and replace faulty components (RAM, HDD, keyboards, etc.)

? Install, configure, and support Windows OS, MS Office, and business applications

? Manage and track incidents, service requests, and escalations using communication platforms

? Troubleshoot basic network connectivity issues (LAN, Wi-Fi, IP conflicts)

? Support and maintain user accounts in Active Directory (account creation, password resets, account lockouts)

? Assist with new user setup, system configuration, and software installations

? Escalate unresolved technical issues to L2/L3 support or relevant teams

? Maintain accurate documentation of incidents, solutions, and asset records

? Ensure compliance with IT policies, security protocols, and SOPs

Key Requirements:

? 1-2 years of experience in IT support/System Administration (Level 1)

? Strong knowledge of Windows OS, MS Office, and hardware troubleshooting

? Basic knowledge of Active Directory & Networking

? Good communication and problem-solving skills

? Ability to work independently and in a team environment

? Male candidates only (due to role requirements)

Preferred Skills:

? Exposure to ticketing tools/communication platforms for incident management

? Knowledge of IT asset management and documentation practices

? Awareness of IT security best practices

Job Types: Full-time, Permanent

Pay: From ?400,000.00 per year

Benefits:

Paid sick time Provident Fund
Work Location: In person