Job Description

Techmeister Private Limited is a rapidly growing IT services company that provides

white-label Helpdesk, NOC, and Dedicated Engineering solutions to Managed Service Providers (MSPs)

across the United States. Our team works as an extended technical arm for MSPs, ensuring high-quality service delivery and end-user satisfaction.

We are looking for a highly skilled

Level 3 System Administrator

with strong technical expertise and experience working within MSP environments. The ideal candidate should be capable of handling advanced infrastructure tasks, managing client escalations, and mentoring Level 1/2 engineers.

Key Responsibilities:

Provide

Level 3 remote support

and resolve escalated issues from MSP partners. Manage and maintain

Windows Server and Desktop environments

for multiple client infrastructures. Handle

Active Directory, DNS, DHCP, File Servers, and RDP Servers

at an advanced level. Administer and support

Office 365, Exchange Online, and Azure

services. Implement and manage

Backup & Disaster Recovery

systems. Work extensively with

RMM and PSA tools

such as

Atera, NinjaOne, Kaseya, ConnectWise, etc.

Monitor client environments proactively to identify and resolve potential issues. Coordinate with MSP teams to ensure smooth operations and timely escalations. Maintain strong and clear communication with U.S. clients and internal teams.

Required Skills & Experience:

3-5 years of hands-on experience

as a System Administrator or equivalent.

Mandatory experience working with MSPs

or in a multi-client managed IT environment. Deep understanding of

Windows Server Administration

,

Active Directory

,

Azure

, and

Office 365

. Strong knowledge of

RMM tools

,

ticketing systems

, and

remote monitoring

. Experience in

Backup & Disaster Recovery

,

Patch Management

, and

Endpoint Security

. Excellent communication skills and ability to work independently in a remote setting.

Preferred Qualifications:

Microsoft / Azure / CompTIA certifications (MCSA, AZ-104, etc.) Scripting knowledge (PowerShell, Bash, etc.) Familiarity with IT documentation platforms and automation tools.

Work Schedule:

Shift:

Night Shift (U.S. Time Zone - typically 6:00 PM to 3:00 AM IST)

Work Mode:

Remote (India)
Job Type: Full-time

Pay: ₹30,000.00 - ₹90,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Work from home
Application Question(s):

Rate your English on the scale 1-10 ? Do you have MSP Experience & all of their Tool Set like RMM, Ticketing etc ? What is your Current CTC & Notice Period Time ?
Work Location: Remote