Job Description

Dealer Management System (DMS) Administration

Manage, configure, and maintain the dealership's DMS (e.g., CDK, Reynolds & Reynolds, AutoSoft, Dealertrack). Create and manage user accounts, permissions, and access controls. Maintain system settings for sales, service, parts, and accounting operations. Troubleshoot DMS-related issues for all departments. Coordinate DMS upgrades, patches, and new feature roll-outs. Interface with DMS vendor support when issues escalate.

2. CRM & Lead Management System Support

Manage CRM systems (e.g., VinSolutions, Elead, Salesforce Automotive). Ensure proper lead routing rules and workflows for sales teams. Maintain data accuracy for customer records and communication logs. Troubleshoot CRM integration with DMS, OEM systems, websites, and marketing tools.

3. Network & Infrastructure Management

Oversee dealership network (LAN/WAN), Wi-Fi, printers, VoIP phones, and internet connectivity. Ensure secure access to internal systems for multiple departments (Sales, Service, Parts, Finance). Monitor system performance and uptime. Manage system backups, storage, and server health (on-prem or cloud).

4. Cybersecurity & Compliance

Implement and enforce cybersecurity protocols (password policies, MFA, role-based access). Protect sensitive customer and financial data (GLBA compliance in the U.S. and similar regulations elsewhere). Maintain antivirus, firewalls, endpoint protection, and threat-detection systems. Conduct periodic audits of user access and data security. Ensure compliance with OEM (manufacturer) digital guidelines.

5. Software & Hardware Support

Provide first-level support for desktops, tablets, laptops, POS terminals, alignment/diagnostic machines, and printers. Install and update dealership software used by sales, service, and parts teams. Maintain digital signage, showroom kiosks, service lane devices, and tablets.

6. OEM (Manufacturer) System Integration

Maintain and troubleshoot integrations between the dealership and OEM systems for: vehicle ordering warranty submissions parts ordering customer satisfaction reporting (CSI) telematics and connected-car data Ensure all OEM-mandated digital tools and platforms are up-to-date and compliant.

7. Data Management & Reporting

Ensure accuracy and integrity of dealership data across all systems. Schedule and deliver reports for management (sales, service, parts, finance KPIs). Assist managers with custom report creation or dashboard configuration. Monitor data flow between DMS, CRM, marketing tools, websites, and third-party vendors.

8. Vendor & Third-Party Management

Serve as the primary liaison with DMS, CRM, website, and IT vendors. Manage subscriptions, licenses, renewals, and service-level agreements. Evaluate new software solutions and assist in technology procurement decisions.

9. Employee Training & Support

Train staff on DMS, CRM, OEM tools, cybersecurity best practices, and dealership software. Provide ongoing support for system usage. Create training materials, quick guides, SOPs, and knowledge bases.

10. Process Optimization & Technology Improvement

Analyze dealership workflow inefficiencies and recommend automation or system improvements. Implement new digital tools to enhance sales, service, parts, and customer experience. Support digital retailing platforms, appointment schedulers, and online payment systems.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time * Provident Fund