Job Description

Role Overview:-

The

System Administrator

will be responsible for managing, maintaining, and optimizing the company's IT systems, applications, and end-user devices. This role requires working in rotational shifts, having strong expertise in Microsoft technologies, desktop and mobile device management, and hardware/software troubleshooting. The ideal candidate will ensure seamless performance, licensing compliance, and smooth collaboration across tools like

Microsoft 365

,

Teams

,

SharePoint

, and other enterprise applications.

Key Responsibilities

1. Software & Licensing Management

Manage and maintain software

licensing

compliance for all Microsoft and third-party applications. Administer

Microsoft 365

suite including

Outlook

,

Teams

,

Planner

,

Forms

,

OneNote

,

CoPilot

,

OneDrive

,

SharePoint

,

Visio

,

Power Automate

,

Power Apps

,

Excel

,

Word

,

PowerPoint

,

Stream

, and

MS Project

. Support installation, configuration, and updates for

Adobe Products

,

Google Chrome

,

Microsoft Edge

, and other

desktop software

. Troubleshoot and support specialized software such as

Avaya Softphone

,

JMP

,

EndNote

,

Bartender

,

SolidWorks

,

GraphPad

,

AutoCAD

, and

Bluebeam

.

2. Hardware & Peripheral Management

Install, configure, and maintain

laptops

,

desktops

,

printers

,

projectors

,

monitors

,

TVs

,

Zebra handheld devices

, and

thin clients

. Handle troubleshooting and replacement of

hardware components

and

peripherals

. Ensure

Avaya

and related telephony devices are operational for seamless call handling. Manage

timekeeping devices

and other connected hardware assets across departments.

3. System Administration & OS Management

Install, configure, and maintain

Windows 10

and

Windows 11

operating systems across user devices. Perform regular updates, patching, and performance monitoring of systems. Maintain system security, access controls, and compliance with organizational IT policies. Provide Level 1 and Level 2 support for all desktop and system-related issues.

4. Mobile Device Management

Oversee mobile device provisioning, configuration, and security under

mobile policies

. Manage

mobile approvals

,

troubleshooting guides

, and app deployments. Support end-users with corporate applications and connectivity issues on mobile devices.

5. Collaboration & Process Improvement

Collaborate with cross-functional teams to streamline workflows using

Power Automate

and

Power Apps

. Create knowledge bases, troubleshooting documentation, and

user guides

for frequently used tools and processes. Assist employees in effectively utilizing digital tools like

Teams

,

OneDrive

, and

SharePoint

to enhance productivity.

Qualifications & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field. 1-2 years of experience in a

System Administrator

or

IT Support Engineer

role in an International BPO( Voice Campaign). Strong expertise in

Microsoft 365

ecosystem and

Windows OS

management. Hands-on experience with hardware setup and troubleshooting. Familiarity with

Active Directory

,

Group Policy

, and

endpoint management tools

(like ManageEngine or Intune). Excellent problem-solving, communication, and customer service skills.



ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations