Job Description

COMSOL India is seeking a full-time Help Desk Administrator to join our IT team in our Bangalore office. The candidate will need a strong general skill set and will assist in maintaining desktops, laptops, and some server-class machines for our local and global offices. The daily routine will consist of both help desk and system administration duties focused on best practices and the overall improvement of the current infrastructure. Proven experience with help desk/system administration field is required. Additionally, having dev-ops experience and mindset is a plus with respect to scripting, automation on open source systems as well as Windows including but not limited to PowerShell, bash, and PHP scripting. This position will report to the local Branch/Country Manager and Global VP of IT.



Essential Duties and Responsibilities

Provide internal technical computer support for the India office, consisting of various operating systems such as Windows and Linux.

Maintain patch management across all corporate-managed systems.

Administer backup infrastructure supporting possibly one of the following platforms: HCI, Windows, Linux, Mail systems.

Remote access support:

Support VPN, Remote Desktop, and VNC.

Maintain and update both local phone systems and via corporate UcaaS solution.

Windows system builds imaging and automation.

Manage system alerts and notifications appropriately, and respond accordingly through global ticking system.

Maintain and manage Anti-virus/malware and good security practices across all managed systems.

Keep up to date and proficient with security and security best practices such as firewalls, IPSec, and network infrastructure methodologies. Keeping an eye on industry trends.

IT support relating to issues with the endpoints, internal systems, and network infrastructure.

System documentation with a consultative mindset and periodic system reviews and recommendations.

Communication with users as required:

keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Collaborating with COMSOL Global IT team and established network specifications throughout COMSOL offices, Deployed AD-based user access & identity, File services, Information, and security requirements.

Good call handling skills to assist EMEA, US, and APAC users with any IT-related issues.

Working closely with vendors and service providers to facilitate collaborative work to resolve any infrastructure issues related to the servers operating systems, Hardware, Network, email, and messaging platforms.

Monitoring the Network and servers. Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis of the services.

Assisting in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.

Spearheading inventory control measures using an Inventory system to replenish and maintain IT equipment, supplies, tools, and replacement parts.

Analyzing issues and working on business-critical applications example: JIRA, Confluence, MS Office

Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

Implementing, developing, testing installation, update of file servers, print servers, and application servers on Dell PowerEdge servers and or Hypervisors.

Coordinating with management to plan, develop, align and execute strategies for virtualization or other projects in the future.

Understanding and knowledge of FLEXLM tool desirable.

Ability to work with Linux and Macintosh operating systems to aid the development and testing environment.

Attention to detail with respect to both time and project management is a must.

Additional Duties and Responsibilities

Improve user experience, perception, and satisfaction.

Fast turnaround of user requests.

Ability to work in a team and communicate effectively.

Ability to demonstrate tact and sensitivity in user communications projecting a positive image.

Excellent analytical and problem-solving skills.

Excellent interpersonal, oral, and written communications skills.

Excellent organizational and follow-up skills with strong attention to detail.

Documentation oriented.

Detail-oriented with attention to time management, processes, and procedures.

Other duties as assigned by either the Country/Branch or Global IT Director.

Requirements

Bachelors in Computer Science or equivalent training in Information Technology.

1-2 years proficiency in Linux a plus

1-2 years of Windows experience, specifically with Windows Server and Active Directory.

Knowledge of Active Directory design and methodologies and best practices.

Analytical/technical mindset with willingness to think outside the box for the solution.

Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution.

Accountable, with a problem-solving mindset, highly self- motivated, and self-directed.

Eligibility to work in India

About COMSOL



COMSOL is the leading innovator of multiphysics software for research and development (R&D). Our products are continuously pushing the boundaries of computer-aided engineering (CAE), so that our customers can solve challenging science and engineering problems and develop better products, faster.



The COMSOL product family enables our end users to solve even the most sophisticated science and engineering problems, thanks to our intuitive and flexible user interface. We create the tools that drive new breakthroughs in physics and engineering, and we love what we do.



The COMSOL Group is a fast-growing, high-tech engineering software company that was founded in Stockholm, Sweden, in 1986 and has grown to include 17 offices and a distributor network throughout the world.



The COMSOL office in Bangalore is spacious, bright, and comfortable. Our kitchens are always stocked with fresh fruit, tea, and coffee. Employees enjoy a casual dress code and relaxed atmosphere. Our corporate culture is innovative, vibrant, and cutting-edge. We are committed to encouraging creativity through an exciting and challenging environment in which individuals excel and grow. Our talented employees and an active learning environment are the keys to our success.



We Offer



Dynamic and engaging work duties that provide opportunities for self-development and professional growth Exciting career opportunities and the opportunity to work with experts from many fields Competitive benefits and compensation commensurate with skills and experience

Reference REF-9231

Job title System Administrator

Location Bengaluru, India