Job Description

Description :
Location: Work from anywhere - India
Here's how you will contribute to the success of the company
Participate on service operations and continual service improvement
Keep track, organize and manage information services tickets to respect different SLAs defined in our ITSM
Assist internal service desk on escalated internal hardware and software issues
Perform in-depth analysis to determine requirements and needs of new services
Develop and implement internal support procedures and documentation
Participate in major migration projects
Participate in the deployment of SaaS or on-premises applications
Ensure availability, accessibility, maintenance, and performance of our physical and virtual environments
Collaborate on different projects with team members or other IT teams
Develop proofs of concept for new services as necessary
Perform In-depth root cause investigation to determine short-term and long-term improvements
Participate in the management of monitoring tools
Understand the scope of the functionalities of internal tools and systems to maximize their use, ensuring technology investments are optimized
Carry out all other related tasks per the job's evolution and departmental needs.
Here's what you need to have and master to get the job
College degree in computer science, IT or a combination of similar training and experience
3 to 5 years of experience in Microsoft systems administration
Good diagnostic and troubleshooting skills
Relevant industry certifications: Microsoft (AZ104, AZ305, AZ140), RedHat, CompTIA.
Excellent English skills, both spoken and written. are essential; fluency in French is an important asset.
Adaptable, flexible, and able to meet deadlines in a fast-paced environment
Reliable, responsible, and motivated. Ability to prioritize and multi-task
Experience in one or several of the following areas will be considered an asset:

• Microsoft Azure and Entra ID Administration and Governance.
• Databases & Data Platforms Administration like Microsoft SQL Server, Azure SQL Database
• O365 Administration

PowerShell Scripting

• Familiar with IT Service Management (ITSM) tools

Knowledge of clusters and high-availability environments
Experience with various forms of user authentication: Multi Factor Authentication (MFA),Single Sign-On (SSO), Certificate-Based Authentication, PIM
Monitoring tools: SCOM, PRTG

• Azure and Veeam Backups and Restore
• Familiar with Dell SAN, NAS, and storage solutions
• Hands-on experience with Microsoft Hyper-V and VMware vSphere management

Experience on incident management (an asset)
Experience on Linux (RHEL, Ubuntu, Centos) (an asset)

• Security Information and Event Management (SIEM) or Log Management

*Availability for rotation on the call schedule in a 24-7 environment
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.
A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: "Sherweblife" - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

Skills Required