Job Description

Job Title:

System Administrator & Hardware Support Executive

Department:

IT

Location:

Head Office / Stores (as required)

Company:

Fresh2Day Supermarket

Job Summary

We are looking for a skilled and reliable System Administrator & Hardware Professional to manage Fresh2Day's IT infrastructure across head office and multiple retail stores. The role involves maintaining systems, servers, network connectivity, POS machines, and hardware devices to ensure smooth store operations with minimal downtime.

Key Responsibilities

System & Network Administration

Install, configure, and maintain Windows systems, servers, and user accounts. Monitor system performance, backups, antivirus, and security updates. Manage LAN/WAN, routers, switches, internet connections, and VPN if required. Troubleshoot system, software, and network-related issues.

Hardware & POS Support

Install, maintain, and repair desktops, laptops, printers, barcode scanners, billing machines, CCTV systems, and POS terminals. Provide on-site and remote technical support to stores. Handle new store IT setup including cabling, systems, printers, and POS deployment. Coordinate with vendors for hardware purchase, AMC, and repairs.

Retail Operations Support

Ensure smooth functioning of billing software and store applications. Support during new store openings, system upgrades, audits, and peak business hours. Maintain IT asset inventory and documentation for all stores. Ensure data security and access control for employees.

Compliance & Documentation

Maintain system logs, backups, licenses, and IT policies. Follow company SOPs for IT security and data protection. Prepare basic IT reports for management when required.
Required Skills & Qualifications

Diploma / Bachelor's degree in Computer Science, IT, or related field. 2-5 years of experience in system administration and hardware support Hands-on experience with hardware troubleshooting and installations. Basic knowledge of CCTV and access control systems is an advantage. Good communication skills and ability to support non-technical staff. Willingness to travel to stores and provide support during weekends or emergencies.
Key Attributes

Responsible and quick problem-solver Organized and detail-oriented Able to work independently and under pressure Customer-service mindset to support store teams
Thanks & Regards

HR - 7845904928/9944754929

kathijabegam.k@fresh2day.com

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Work Location: In person