Job Description

We have an excellent opportunity with one of our Real Estate clients in Bangalore. Please find below the detail JD for your reference & send your updated profile if your profile is matching the JD.
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Current Employment: Permanent or Contract
System Administrator
Job Location: Bangalore ( Work from Office)
Job Summary:
The CRM and Property Portal Maintenance Manager is responsible for the effective operation, maintenance, and improvement of the organizations CRM and property portal systems. This role combines technical, analytical, and organizational expertise to ensure that these platforms meet the businesss needs and provide smooth, efficient user experiences.
Key Responsibilities:
CRM System Management:
Oversee CRM operations, ensuring system functionality, integration with business systems (sales, marketing, finance), and continuous updates to enhance efficiency.
Monitor system performance and user activity, troubleshooting any issues and coordinating with technical teams to resolve them.
Provide training and support for internal teams, fostering the optimal use of CRM tools.
Property Portal Management:
Ensure the property portal is regularly updated, functional, and user-friendly with accurate property data.
Work closely with the development team to implement new features, improve functionality, and resolve technical issues.
IT Operations and Maintenance:
Manage the full spectrum of IT operations, including hardware, software, operating systems, security tools, and email systems.
Oversee business-critical IT tasks and system enhancements to ensure smooth and stable operations.
Regularly evaluate and recommend emerging technologies to improve business processes and IT infrastructure.
Vendor and SEO Management:
Supervise external SEO vendors, ensuring strategies align with business goals and improve the companys digital presence.
User Support and Training:
Act as the point of contact for issues and inquiries related to the CRM and property portal, ensuring quick resolution and user satisfaction.
Train staff on system use, offering ongoing support to optimize platform performance.
Collaboration and Reporting:
Collaborate with cross-functional teams to align CRM and portal functions with organizational goals.
Generate and analyze reports on system usage and performance to inform business decision-making.
Continuous Improvement:
Regularly assess system performance and user feedback to recommend and implement system enhancements.
Requirements:
Education: Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience).
Experience:
o 2-3 years in CRM and property portal management.
o Expertise with CRM platforms (e.g., Salesforce,Zoho, HubSpot) and property management platforms .
Skills:
o Strong problem-solving, organizational, and communication skills.
o Proficient in Microsoft Office, Adobe, Google workspace and project management software.
o Ability to work independently and collaboratively.
Certifications: CRM platform or IT-related certifications are preferred.