Job Description

Position: System Administrator Associate

Location: Goregaon, Mumbai

About LRN:

LRN is the world's leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America--including some of the world's most respected and successful brands--we're proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.


Named one of Inc Magazine's 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking--enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:

The System Administrator Associate will provide hands-on technical support to employees and help maintain the reliability of LRN's internal IT systems. The role includes assisting with hardware setup, software installation, network connectivity, and troubleshooting issues across Windows and macOS environments.


This is a fully on-site position at our Mumbai office. It is best suited for someone early in their IT career who enjoys solving problems, working directly with people, and learning from an experienced IT team

Requirements

What you'll do:

Act as the first point of contact for internal IT support via phone, email, and chat Install, configure, and maintain laptops, desktops, peripherals, and mobile devices Troubleshoot hardware, software, and connectivity issues, escalating when necessary Track and resolve Help Desk tickets within agreed service levels Support office IT operations, including conference room and A/V setup Perform regular maintenance, software updates, and system patching Collaborate with vendors and service providers to resolve issues Maintain accurate documentation of assets, incidents, and standard procedures

What we're looking for:

Minimum 2 years of IT support experience, preferably in a corporate environment Basic understanding of computer hardware, operating systems, and networking fundamentals Familiarity with troubleshooting Windows and macOS systems Working knowledge of Microsoft 365, Active Directory, and remote support tools preferred Excellent problem-solving and communication skills Strong attention to detail and customer-focused approach Technically skilled in Microsoft 365 | Exchange | Okta | Intune | Active Directory | Mimecast | CrowdStrike .

Benefits

Excellent medical benefits, including family plan Paid Time Off (PTO) plus India public holidays Competitive salary Combined Onsite and Remote Work
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.