Job Description

System admin (OS Admin)- L2
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.
What you will do:
We are seeking a system Engineer to support and manage Ubuntu/Linux servers. As a part of Linux Team support deliverables, the engineer is required to possess strong knowledge of Linux products and technologies and provide advanced level technical support to global HPE customers. Apply advanced technical knowledge to operate one or more technology areas (e.g. Linux server administration and performance management etc.) for customers. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly. The role includes handling day-to-day operations, troubleshooting issues and assisting in maintaining a secure and stable environment.
What you will bring:

• Bachelor's degree in engineering (or Equivalent).
• Experience: 5 to 7 years of total experience in IT and 5+ years of relevant experience in Linux/Ubuntu server administration (operations/support role).
• Relevant certification on the latest track like RHCSA / RHCE
• ITIL certification is an added advantage. Knowledge of ITIL concepts (Incident, Change, Problem Management)
• Flexible to work in 24X7 support environment.

Key Responsibilities:

• Provide L2 support for Ubuntu/Linux server operations and incidents. (MUST)
• Work with virtualization: create/modify VMs in KVM, snapshot/restore, basic troubleshooting and resource assignment. (MUST)
• Regular follow ups with customers with recommendations, updates, and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
• Collaborate with other teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyse patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Reproducing issues in-house and responding back in a timely manner. Leverage internal technical expertise, including peers, mentors, knowledge base, community
• forums and other internal tools, to provide the most effective solutions to customer issues.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.
• Document incidents, SOPs, and operational procedures.

Technical Skills:

• Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavours of
• Linux. (Level 2 / Level 2+)
• Working knowledge on storage (LVM, partitions, NFS, RAID basics) and networking (IP, DNS, routes, firewalls).
• Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for
• necessary planned changes
• Linux Vulnerability assessment and Mitigation
• Knowledge on Patch deployment solutions
• Working knowledge on Ubuntu/Linux. Perform routine administration - user management, permissions, file systems, and patching.
• Troubleshoot OS-level issues (services, processes, logs, performance).

Non-Technical Skills:

• Excellent written and verbal communication skills Commitment to deliver high quality product and
• solution support.
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.
• Deliver trainings when required.

Customer location: CEPT Mysuru
Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have -- whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job: Services
Job Level: Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: .
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Skills Required