Job Description

About the Role:*

Step into the world of virtualization, cloud computing, AWS, Hyper-V, and VMware with real-time exposure to live production environments. You will handle critical tasks across US-based cloud services and in-house data centers. This is a great opportunity for learners who are passionate about tech support, infrastructure, and issue resolution

Key Responsibilities:

- Maintain and administer networks, servers, and system software

- Troubleshoot system, software, hardware, and network issues (remote and onsite)

- Work on live tickets using tools such as Kaseya, ConnectWise, and Autotask

- Provide remote tech support to international clients

- Manage Microsoft applications, antivirus, backups, disaster recovery, and security operations

- Participate in system configuration, upgrades, monitoring, and optimization

- Understand and adhere to SLA-based ticket resolution processes

What We're Looking For:

- A passion for resolving issues and performing under pressure

- Familiarity with ticketing tools and remote access platforms

- Certification in CCNA, CCNP, or MCSA (one of these is required)

- Excellent communication and troubleshooting skills

Job Type: Full-time

Pay: ?5,000.00 - ?10,000.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

Comfortable for walk -in interview ?
Location:

Mohali, Punjab (Required)
Work Location: In person